Open to opportunities

Livea Nelliparambil Joshy

@liveanelliparambiljo

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Customer-focused professional with 5+ years in technical support.

Canada

Message

What I'm looking for

I am looking for a role that allows me to leverage my technical support skills in a collaborative environment, with opportunities for growth and professional development.

I am a customer-focused and detail-oriented professional with over 5 years of experience in customer service, administrative support, and contact center environments. My expertise lies in resolving client issues efficiently while providing technical support and maintaining strong customer relationships. I am proficient in Microsoft Office, Google Workspace, CRM systems, and PeopleSoft, which allows me to multitask effectively in fast-paced settings while delivering high-quality service.

Currently, I work as an Information & Registration Assistant at MacEwan University, where I deliver administrative and tech-related support to students and staff. My previous role as a Contact Centre Representative at Air North Yukon Airlines honed my skills in handling customer interactions and resolving technical issues related to bookings and accounts. I am recognized for my ability to implement customer service improvements and train new hires, ensuring a seamless experience for all stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Welcome Desk Representative

Current

MacEwan University

Sep 2024 - Present (8 months)

Provided first-line support and resolved inquiries regarding campus services and systems. Processed financial transactions and contributed to technical setup for university events.

Customer Support Technical Setup Campus Services

Current

Information & Registration Assistant

Current

MacEwan University

Oct 2024 - Present (7 months)

Delivered administrative and technical support to students and staff, ensuring smooth system operations. Assisted with onboarding and resolved technical and registration-related issues, maintaining accurate records and effective communication with stakeholders.

Administrative Support Technical Support Operations Onboarding

Contact Centre Representative

Air North Yukon Airlines

Aug 2022 - Jul 2024 (1 year 11 months)

Handled customer interactions via phone and email, resolving technical issues related to bookings and accounts. Supported HR in maintaining secure employee data and coordinated internal software use, preparing reports and processing employee benefits and payroll systems.

Customer Service Technical Support CRM Systems Data Security Payroll Processing

Administrative Assistant

Bhavans College of Arts and Science

Jun 2015 - Nov 2019 (4 years 5 months)

Handled all administrative communications, finance reports, and academic coordination. Maintained student databases and assisted with software systems related to student records.

Administrative Support Communication Financial Reporting Database Management Software Systems

Customer Service Manager

Walmart

Jan 2020 - May 2022 (2 years 4 months)

Led a customer service team, ensuring efficient handling of service requests and returns. Oversaw POS systems and inventory reporting, assisting in resolving technical issues for cashiers, and implementing customer service improvements while training new hires.

Team Leadership Technical Troubleshooting Process Improvement Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Coast Mountain College

Postgraduate Diploma, Business Administration Management

Completed a Postgraduate Diploma focusing on business administration and management principles. Gained advanced knowledge in strategic planning, organizational behavior, and financial management.

MG University

Bachelor of Commerce, Finance & Taxation

Pursued a Bachelor of Commerce with a specialization in Finance and Taxation. Developed a strong foundation in financial accounting, tax laws, and economic principles.

Space Computer Academy

Diploma, Computer Application

Obtained a Diploma in Computer Application, focusing on practical skills in software usage and basic programming. Acquired foundational knowledge in various computer applications and systems.