Livea Nelliparambil Joshy

Delivered administrative and technical support to students and staff, ensuring smooth system operations. Assisted with onboarding and resolved technical and registration-related issues, maintaining accurate records and effective communication with stakeholders.

Provided first-line support and resolved inquiries regarding campus services and systems. Processed financial transactions and contributed to technical setup for university events.

Handled customer interactions via phone and email, resolving technical issues related to bookings and accounts. Supported HR in maintaining secure employee data and coordinated internal software use, preparing reports and processing employee benefits and payroll systems.

Led a customer service team, ensuring efficient handling of service requests and returns. Oversaw POS systems and inventory reporting, assisting in resolving technical issues for cashiers, and implementing customer service improvements while training new hires.

Handled all administrative communications, finance reports, and academic coordination. Maintained student databases and assisted with software systems related to student records.

Completed a Postgraduate Diploma focusing on business administration and management principles. Gained advanced knowledge in strategic planning, organizational behavior, and financial management.

Pursued a Bachelor of Commerce with a specialization in Finance and Taxation. Developed a strong foundation in financial accounting, tax laws, and economic principles.

Obtained a Diploma in Computer Application, focusing on practical skills in software usage and basic programming. Acquired foundational knowledge in various computer applications and systems.