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@liveanelliparambiljo
Customer-focused professional with 5+ years in technical support.
I am a customer-focused and detail-oriented professional with over 5 years of experience in customer service, administrative support, and contact center environments. My expertise lies in resolving client issues efficiently while providing technical support and maintaining strong customer relationships. I am proficient in Microsoft Office, Google Workspace, CRM systems, and PeopleSoft, which allows me to multitask effectively in fast-paced settings while delivering high-quality service.
Currently, I work as an Information & Registration Assistant at MacEwan University, where I deliver administrative and tech-related support to students and staff. My previous role as a Contact Centre Representative at Air North Yukon Airlines honed my skills in handling customer interactions and resolving technical issues related to bookings and accounts. I am recognized for my ability to implement customer service improvements and train new hires, ensuring a seamless experience for all stakeholders.
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Work history, roles, and key accomplishments
MacEwan University
Oct 2024 - Present (1 year 1 month)
Delivered administrative and technical support to students and staff, ensuring smooth system operations. Assisted with onboarding and resolved technical and registration-related issues, maintaining accurate records and effective communication with stakeholders.
MacEwan University
Sep 2024 - Present (1 year 2 months)
Provided first-line support and resolved inquiries regarding campus services and systems. Processed financial transactions and contributed to technical setup for university events.
Air North Yukon Airlines
Aug 2022 - Jul 2024 (1 year 11 months)
Handled customer interactions via phone and email, resolving technical issues related to bookings and accounts. Supported HR in maintaining secure employee data and coordinated internal software use, preparing reports and processing employee benefits and payroll systems.
Walmart
Jan 2020 - May 2022 (2 years 4 months)
Led a customer service team, ensuring efficient handling of service requests and returns. Oversaw POS systems and inventory reporting, assisting in resolving technical issues for cashiers, and implementing customer service improvements while training new hires.
Bhavans College of Arts and Science
Jun 2015 - Nov 2019 (4 years 5 months)
Handled all administrative communications, finance reports, and academic coordination. Maintained student databases and assisted with software systems related to student records.
Degrees, certifications, and relevant coursework
Postgraduate Diploma, Business Administration Management
Completed a Postgraduate Diploma focusing on business administration and management principles. Gained advanced knowledge in strategic planning, organizational behavior, and financial management.
Bachelor of Commerce, Finance & Taxation
Pursued a Bachelor of Commerce with a specialization in Finance and Taxation. Developed a strong foundation in financial accounting, tax laws, and economic principles.
Diploma, Computer Application
Obtained a Diploma in Computer Application, focusing on practical skills in software usage and basic programming. Acquired foundational knowledge in various computer applications and systems.
Software and tools used professionally
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