Open to opportunities

Preet Panchal

@preetpanchal

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I am a customer-focused branch lead skilled in operations, sales, and UX-informed digital solutions.

Canada

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What I'm looking for

I'm seeking a customer-focused operations or UX role where I can lead teams, improve processes with digital solutions, and grow technical skills in a collaborative, learning-oriented company.

I am a resourceful, client-focused professional with over five years of progressive experience in customer support, sales, and team leadership. As a Branch Lead I led daily operations, piloted a digital inventory management system that improved branch efficiency by 10%, and consistently delivered positive client feedback.

I hold a diploma in Interactive Media Design with hands-on experience in UX, front-end coding (HTML, CSS, JavaScript), and tools like Adobe Creative Suite and Figma, complemented by certifications in Enterprise Design Thinking and SEO. I build useful applications—currently a Document Expiry Tracking App—and seek roles where I can combine operations leadership with UX-informed digital improvements.

Experience

Work history, roles, and key accomplishments

Branch Lead

Chit Chats

Jan 2023 - Jul 2025 (2 years 6 months)

Led daily branch operations and piloted a digital inventory management system that improved branch efficiency by 10% while maintaining high customer satisfaction through proactive issue resolution.

Customer Service Inventory Management Team Leadership Process Improvement Digital Inventory Systems Conflict Resolution CRM

Client Experience Associate

Domino's Pizza

Jan 2022 - Jan 2023 (1 year)

Delivered exceptional customer service in a fast-paced environment, resolving inquiries and ensuring timely, accurate deliveries; supported onboarding and training for new team members to improve service consistency.

Customer Service Order Management Team Coordination Onboarding Time Management Conflict Resolution

Sales Associate

Canadian Tire

Jan 2021 - Jan 2022 (1 year)

Provided product guidance and maintained organized merchandising and inventory, contributing to sales targets and receiving positive customer feedback.

Sales Merchandising Inventory Management Customer Service Teamwork Time Management Product Knowledge

Sales Associate

Bombay Spices

Delivered attentive, personalized service, processed transactions accurately, and supported inventory control to maintain stock levels and a well-organized sales floor.

Sales Inventory Control Customer Service Merchandising Communication

Education

Degrees, certifications, and relevant coursework

Algonquin College

Diploma, Interactive Media Design

2021 - 2023

Activities and societies: Worked on UX and interactive prototyping projects, collaborated on group assignments, and gained hands-on experience with design and development tools.

Diploma in Interactive Media Design emphasizing user experience, web development, and digital media production. Completed projects using Adobe Creative Suite, Figma, and front-end coding (HTML, CSS, JavaScript).

Maharaja Sayajirao University

Bachelor of Science, Communication

2016 - 2019

Activities and societies: Participated in group projects, conducted independent research, and produced analytical reports on media trends.

Bachelor of Science in Communication covering communication theory, media studies, and intercultural communication, developing research, writing, and public speaking skills.