Latha sri Vurukuti
@lathasrivurukuti
Motivated customer service professional with strong communication skills.
CanadaWhat I'm looking for
I am a motivated and reliable customer service professional with a strong background in fast-paced retail and food service environments. My experience includes managing front-line operations, resolving inquiries, and promoting customer-centric solutions. I pride myself on my ability to build positive client relationships and deliver top-tier service, consistently exceeding expectations.
Currently, I am pursuing a Master’s degree in Information System Security at Concordia University, where I maintain a GPA of 3.5/4. My previous role as a Front End Developer at Tata Consultancy and Services allowed me to enhance client-facing web applications, leading to a significant increase in website performance. I am quick to learn, adaptable, and committed to supporting team goals while ensuring a positive customer experience.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Walmart
Aug 2023 - Present (1 year 9 months)
As a Customer Service Representative at Walmart, I delivered efficient and friendly service, ensuring accurate transaction handling and prompt responses to customer inquiries. I promoted Walmart Mastercard’s to customers, enhancing their experience and contributing to company revenue. My efforts earned me the 'Shining Star of the Month' recognition.
Shift Manager
Subway
Oct 2022 - Aug 2023 (10 months)
In my role as Shift Manager at Subway, I managed daily operations, supervised and trained team members, and ensured adherence to company policies. I maintained food safety standards and provided excellent guest experiences, contributing to a clean and safe work environment.
Front End Developer
Tata Consultancy and Services
Jul 2019 - Jul 2022 (3 years)
As a Front End Developer at Tata Consultancy and Services, I enhanced client-facing web applications, leading to a 35% increase in performance. I collaborated in an Agile team, conducted requirements analysis, and provided guidance to junior developers, ensuring effective onboarding.
Education
Degrees, certifications, and relevant coursework
CUConcordia University
Master of Engineering, Information System Security
2022 - 2024
Grade: 3.5/4
GUGITAM University
Bachelor of Engineering, Electronics and Communication Engineering
2015 - 2019
Grade: 8.6/10
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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