RS
Open to opportunities

Raveena Soni

@raveenasoni

Diplomatic customer service professional with strong relationship management skills.

Canada

What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I am a dedicated customer service professional with a proven track record in defining and analyzing customer requests to resolve issues effectively. My experience spans various roles, including Inside Sales Representative and Customer Service Representative, where I have consistently demonstrated my ability to build long-standing relationships with clients. I pride myself on being client-focused and versatile, with a high-energy attitude that contributes to excellent customer feedback.

Throughout my career, I have honed my skills in needs assessment, compliance management, and upselling activities. My roles have equipped me with the ability to handle potential customers, generate leads, and provide comprehensive information about products. I am recognized for my strong communication skills and my ability to manage multiple tasks efficiently, ensuring that customer satisfaction remains a top priority.

With a Master's degree in Electronics & Communication, I bring a technical background that complements my customer service expertise. I am eager to leverage my skills in a dynamic environment where I can continue to grow and contribute to the success of the team.

Experience

Work history, roles, and key accomplishments

AB
Current

Inside Sales Representative

Aqua Bath

Aug 2024 - Present (9 months)

Generated leads and handled potential customers by providing comprehensive product information. Focused on building relationships with clients and resolving queries effectively.

FS

Guest Service Agent

Four Points by Sheraton

Jan 2024 - Aug 2024 (7 months)

Greeted guests, managed check-ins, and addressed guest complaints and requests. Scheduled wake-up calls and reservations while handling payment methods.

JR

Customer Service Representative

Jio Reliance

Jan 2021 - Oct 2023 (2 years 9 months)

Handled inbound customer queries and built sustainable relationships. Managed a large volume of calls and ensured accurate record-keeping of interactions.

FL

Sales Executive and Cashier

Fakira Electronics Ltd.

Aug 2014 - Nov 2017 (3 years 3 months)

Collected payments, analyzed customer feedback, and processed transactions. Conducted surveys to improve service quality and maintained accurate records.

Education

Degrees, certifications, and relevant coursework

PU

Punjab Technical University

Master's in Electronics & Communication, Electronics & Communication

2014 - 2019

Completed a Master's degree in Electronics & Communication, focusing on advanced topics in electronics, communication systems, and signal processing.

PU

Punjab Technical University

Bachelor's in Electronics & Communication, Electronics & Communication

2010 - 2014

Completed a Bachelor's degree in Electronics & Communication, covering fundamental concepts in electronics, circuit design, and communication technologies.

Tech stack

Software and tools used professionally

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Raveena Soni - Inside Sales Representative - Aqua Bath | Himalayas