Raveena Soni
@raveenasoni
Diplomatic customer service professional with strong relationship management skills.
What I'm looking for
I am a dedicated customer service professional with a proven track record in defining and analyzing customer requests to resolve issues effectively. My experience spans various roles, including Inside Sales Representative and Customer Service Representative, where I have consistently demonstrated my ability to build long-standing relationships with clients. I pride myself on being client-focused and versatile, with a high-energy attitude that contributes to excellent customer feedback.
Throughout my career, I have honed my skills in needs assessment, compliance management, and upselling activities. My roles have equipped me with the ability to handle potential customers, generate leads, and provide comprehensive information about products. I am recognized for my strong communication skills and my ability to manage multiple tasks efficiently, ensuring that customer satisfaction remains a top priority.
With a Master's degree in Electronics & Communication, I bring a technical background that complements my customer service expertise. I am eager to leverage my skills in a dynamic environment where I can continue to grow and contribute to the success of the team.
Experience
Work history, roles, and key accomplishments
Inside Sales Representative
Aqua Bath
Aug 2024 - Present (9 months)
Generated leads and handled potential customers by providing comprehensive product information. Focused on building relationships with clients and resolving queries effectively.
Guest Service Agent
Four Points by Sheraton
Jan 2024 - Aug 2024 (7 months)
Greeted guests, managed check-ins, and addressed guest complaints and requests. Scheduled wake-up calls and reservations while handling payment methods.
Front Host
Boston Pizza
Dec 2023 - Feb 2024 (2 months)
Supported the team in ensuring guests had an excellent experience. Managed front-of-house operations and coordinated seating arrangements.
Customer Service Representative
Jio Reliance
Jan 2021 - Oct 2023 (2 years 9 months)
Handled inbound customer queries and built sustainable relationships. Managed a large volume of calls and ensured accurate record-keeping of interactions.
Sales Executive and Cashier
Fakira Electronics Ltd.
Aug 2014 - Nov 2017 (3 years 3 months)
Collected payments, analyzed customer feedback, and processed transactions. Conducted surveys to improve service quality and maintained accurate records.
Education
Degrees, certifications, and relevant coursework
Punjab Technical University
Master's in Electronics & Communication, Electronics & Communication
2014 - 2019
Completed a Master's degree in Electronics & Communication, focusing on advanced topics in electronics, communication systems, and signal processing.
Punjab Technical University
Bachelor's in Electronics & Communication, Electronics & Communication
2010 - 2014
Completed a Bachelor's degree in Electronics & Communication, covering fundamental concepts in electronics, circuit design, and communication technologies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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