Open to opportunities

Kavya Prasad

@kavyaprasad

Message

Dedicated customer service professional with strong problem-solving skills.

Canada

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service professional with a strong background in problem resolution and team leadership. My experience spans various roles, including Content Moderator and Technical Support Representative, where I consistently promoted high customer satisfaction through knowledgeable and friendly service. I excel in communication, enabling me to effectively resolve product and consumer complaints.

In my previous positions, I have demonstrated my ability to manage team performance and ensure adherence to company policies. My role as a Crew Member and Team Lead at McDonald's allowed me to hone my decision-making and time management skills while maintaining optimal coverage during high-volume shifts. I am committed to delivering accurate and timely reports of project activities, ensuring that all team members are aligned with client requirements.

Experience

Work history, roles, and key accomplishments

Content Moderator

Majorel

Sep 2022 - Nov 2022 (2 months)

Reviewed and evaluated content in accordance with client policies, approving or flagging content that violated requirements. Ensured a thorough understanding of all client requirements and policies.

Communication Problem Solving

Co-Closer

Marble Slab Creamery

Jun 2022 - Oct 2022 (4 months)

Provided support during high-volume shifts, managed incoming calls, and adhered to food safety and sanitation policies. Operated cash register and handled customer transactions.

Customer Service POS Cash Handling Communication

Crew Member, Team Lead

McDonalds

Oct 2021 - Jun 2022 (8 months)

Operated cash register, managed customer transactions, and assigned tasks to team members while monitoring performance. Handled customer inquiries and ensured efficient service.

Team Leadership Customer Service Communication Task Management

Technical Support Representative

Flipkart

Aug 2020 - Aug 2021 (11 months)

Resolved customer issues with knowledgeable service, monitored support trends, and created reports on problem resolution. Demonstrated strong communication skills in handling complaints.

Customer Support Communication Reporting Trend Analysis

Education

Degrees, certifications, and relevant coursework

Waterloo

Postgraduate Diploma, Software Quality Assurance and Testing

2022 - 2022

Completed a Postgraduate Diploma in Software Quality Assurance and Testing, focusing on software testing methodologies, quality assurance processes, and best practices in the industry.

Kitchener

Postgraduate Diploma, IT Project Management

2021 - 2021

Completed a Postgraduate Diploma in IT Project Management, covering project planning, execution, monitoring, and closure, along with risk management and stakeholder engagement.