Open to opportunities

Archana Bannur Narasimhamurthy

@archanabannurnarasim

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Customer Relations Associate with expertise in exceptional customer service.

Canada

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What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and fosters a supportive team environment.

I am a dedicated Customer Relations Associate with over two years of experience in Canada, specializing in delivering exceptional customer service. My journey began with a Bachelor’s degree in Business Management, which laid the foundation for my career in customer relations and office administration. I have honed my skills in various roles, including as a Customer Advisor at TTEC and HGS Canada, where I consistently met key performance indicators and received positive feedback for my consultative approach to customer interactions.

Throughout my career, I have developed strong problem-solving abilities and emotional intelligence, allowing me to effectively address customer inquiries and resolve issues promptly. My proficiency in Salesforce and MS Office Suite has enabled me to manage customer data efficiently and provide accurate information. I am multilingual, fluent in English, Hindi, and Kannada, which enhances my ability to connect with diverse customer bases. I am passionate about creating positive customer experiences and am eager to leverage my skills in a new role that values customer satisfaction and growth.

Experience

Work history, roles, and key accomplishments

Customer Advisor

TTEC

Oct 2022 - Jul 2023 (9 months)

Delivered expert customer support via inbound calls and live chat, addressing inquiries related to billing, services, promotions, and upgrades. Utilized multiple systems, including Salesforce, to research and resolve customer concerns, providing accurate and timely information.

Customer Support Live Chat Salesforce Billing Troubleshooting Active Listening Communication Skills

Customer Advisor

HGS Canada

May 2021 - Jun 2022 (1 year 1 month)

Provided E-Care support through live chat, assisting customers with billing questions, service upgrades, and troubleshooting technical issues. Took ownership of customer issues and ensured all inquiries were resolved in real-time or escalated appropriately, enhancing customer satisfaction.

E Care Support Live Chat Billing Support Technical Troubleshooting Customer Satisfaction Active Listening Problem Solving

Accounting Administrator

WeRPN – Registered Practical Nurses Association of Ontario

Feb 2021 - May 2021 (3 months)

Verified and processed scanned copies of waybills for membership packages and tracked/reported registration/renewal status. Utilized V-Lookup in Excel to extract and analyze member information, and updated members' credit card information in Salesforce to process payments.

V Lookups Microsoft Excel Salesforce Payment Processing Data Entry Financial Reporting

Production/Reclaimer Team Member

Fuze HR Solutions Inc.

Oct 2018 - Nov 2018 (1 month)

Collaborated with a team of 5 to pack medical products efficiently and accurately, ensuring proper labeling and ticketing for shipping. Sorted and weighed packaged boxes before shipment to ensure correct postage and compliance.

Packaging Quality Control Teamwork Inventory Management

HR Recruiter

Madhus Garage Equipment Pvt. Ltd.

Dec 2009 - Oct 2010 (10 months)

Acted as the first point of contact for HR-related queries and conducted pre-screening interviews for Service and Mechanical Engineers. Coordinated employee onboarding, including setting up salary accounts and employee insurance for newly hired employees.

HR Employee Onboarding Talent Acquisition HR Services

HR Recruiter

L ’Obel IT-Palaestra.

Dec 2008 - Nov 2009 (11 months)

Counseled students regarding computer programming course inquiries and marketed courses/certificates on college campuses. Developed candidate pipelines through networking, direct sourcing, referrals, and job postings to improve recruitment turnaround time.

Recruitment Candidate Sourcing Interview Coordination Microsoft Excel Marketing Lead Management Employee File Management

Administrative Assistant

Buoyant Marketing Pvt. Ltd.

Dec 2006 - Nov 2008 (1 year 11 months)

Managed Excel data entry to track customer orders and maintained manual/computerized customer information filing systems. Provided administrative support to finance, sales, and warehouse departments, including directing mail/telephonic orders and coordinating office equipment maintenance.

Administrative Support Data Entry Microsoft Excel Customer Service Office Management Inventory Management

Education

Degrees, certifications, and relevant coursework

Bangalore University

Bachelor of Business Management, Business Management

Completed a Bachelor of Business Management degree, gaining foundational knowledge in business principles and practices. This program provided a comprehensive understanding of various aspects of business operations.