Akbar Darvesh

As a Customer Success Manager with over 6 years of experience in B2B SaaS environments, I have successfully managed full customer lifecycles, ensuring strategic outcomes and driving revenue growth. My expertise lies in adoption planning, stakeholder alignment, and optimizing customer success operations using tools like Salesforce and HubSpot. I have a proven track record of improving renewal accuracy and enhancing customer satisfaction through effective management of customer portfolios.

In my current role at Advantive, I oversee a portfolio of over 400 B2B SaaS customers, where I have implemented standardized workflows that improved renewal accuracy by 20%. My proactive approach has contributed to net revenue retention growth by identifying upsell opportunities and leading platform adoption initiatives. I am passionate about leveraging data and insights to enhance customer experiences and drive successful outcomes.

Throughout my career, I have developed strong relationships with clients and cross-functional teams, ensuring alignment and collaboration to meet customer needs. My commitment to continuous improvement and customer advocacy has been instrumental in achieving high SLA compliance and customer retention rates. I am excited to bring my skills and experience to a forward-thinking organization that values customer success and innovation.