shivangi singh

I am a Customer Success Leader with over six years of experience in SaaS onboarding, customer lifecycle management, and stakeholder success across various sectors including FinTech, EdTech, and BFSI. My journey has been marked by a proven ability to drive product adoption, manage renewals, and significantly reduce churn for global clients in the US and EU. I pride myself on being a strong communicator, passionate about delivering measurable value and building long-term relationships that align customer outcomes with business growth.

In my most recent role as Senior Manager at LEAP FinTech, I led onboarding and lifecycle engagement for high-value SaaS partners across global markets. I developed frameworks to monitor customer health, identify churn signals, and drive proactive outreach, resulting in a 20% reduction in churn rate. My previous experiences at Cuemath and Better.com further honed my skills in customer experience management, where I successfully boosted feature adoption and improved customer satisfaction metrics.

Currently, I am seeking to rejoin the workforce after a planned career break to support family health. I am open to opportunities that allow me to leverage my expertise in customer success and contribute to a dynamic team. I am particularly interested in roles that offer the chance to drive customer engagement and foster long-term partnerships.