Anirima Kar

I am a dedicated Customer Success Manager with a proven track record in the SaaS industry, currently working at Freshworks. My expertise lies in driving revenue growth for enterprise accounts through strategic upsells, cross-sells, and renewals. I am known for maximizing client satisfaction by delivering seamless onboarding experiences and elevating product adoption. With a strong command of CRM tools like Salesforce and HubSpot, I effectively manage the customer lifecycle, identifying and capitalizing on expansion opportunities.

Throughout my career, I have successfully managed portfolios of enterprise clients, achieving impressive renewal rates and revenue increases. At Freshworks, I drove a 95% renewal rate by proactively addressing client challenges and optimizing product value. My collaborative approach with sales, support, and product teams has resulted in significant improvements in client satisfaction scores. I am passionate about fostering lasting customer relationships and implementing strategies that enhance retention and reduce churn.

My previous roles at Keka HR and Amazon have further honed my skills in project management and data analysis, allowing me to uncover opportunities for operational enhancements. I am committed to delivering exceptional service and driving substantial impact in customer success initiatives.