Jamila Edric Cutamora
@jamilaedriccutamora
Customer-focused support specialist skilled in technical support, auditing, and lead generation.
What I'm looking for
I am a customer-focused and adaptable professional with extensive experience in customer service, technical support, cold calling, and lead re-engagement. I consistently deliver empathetic, clear communication and excel at building rapport and anticipating customer needs.
My background includes frontline customer support roles handling phone, internet, device troubleshooting, and e-commerce order assistance, as well as appointment setting and coordination of technician visits to ensure smooth service delivery.
I have experience as an auditor reviewing agent calls for call flow, quality and tone, and as a lead re-engagement specialist generating qualified leads through high-volume outbound calling while surpassing daily quotas.
I bring strong skills in active listening, documentation, objection handling, time management and analytical problem-solving, with a proven record of meeting targets and maintaining high customer satisfaction.
Experience
Work history, roles, and key accomplishments
Lead Re-engagement Specialist
The Tradersgroup
Mar 2025 - Dec 2025 (9 months)
Contacted inactive clients to promote free trials, completed 250–350 calls per day, and generated 4–6 qualified leads daily while documenting interactions and coordinating onboarding.
Customer Support Representative
Maxsip Telecom
Oct 2022 - Sep 2023 (11 months)
Provided empathetic phone and internet technical support, performed basic troubleshooting, and transitioned to auditing agent calls to ensure quality and proper call flow; commended for auditing performance.
Customer Support Specialist
TechMahindra
Jan 2022 - Jul 2022 (6 months)
Supported telco customers with device troubleshooting, phone and internet issues, and assisted with account and service concerns to resolve technical problems.
Customer Service Representative
Teletech
Mar 2019 - Apr 2021 (2 years 1 month)
Provided e-commerce support and appointment scheduling for home renovations and appliance repairs, coordinating technicians and confirming service details for reliable customer experiences.
Customer Service Representative
Teletech
Jun 2014 - Jul 2016 (2 years 1 month)
Assisted customers with online orders and product inquiries, scheduled and coordinated technician appointments for home services, and ensured accurate bookings to improve customer experience.
Customer Support Representative
Qualfon
Supported customers on network, device, and internet issues for a Tracfone account, building rapport and resolving billing and connectivity concerns.
Real Estate Cold Caller
Lubaphtel Accounting
Conducted outbound calls to generate real estate leads, contacted homeowners about potential sales, and provided information to convert calls into business opportunities.
Customer Support Representative
Continuum
Assisted customers with phone trade-ins, billing, and internet issues for a Verizon account, aiding purchases and service-related questions to improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Cebu — Lapu-Lapu and Mandaue
Bachelor of Science, Hotel and Restaurant Management
Completed college-level coursework in Restaurant Management and earned a Bachelor of Science in Hotel and Restaurant Management (college level coursework noted).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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