Open to opportunities

Jamila Edric Cutamora

@jamilaedriccutamora

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Customer-focused support specialist skilled in technical support, auditing, and lead generation.

Philippines

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What I'm looking for

I seek a customer-focused role where I can apply technical support, auditing, and lead-generation skills, with growth opportunities and a collaborative team culture.

I am a customer-focused and adaptable professional with extensive experience in customer service, technical support, cold calling, and lead re-engagement. I consistently deliver empathetic, clear communication and excel at building rapport and anticipating customer needs.

My background includes frontline customer support roles handling phone, internet, device troubleshooting, and e-commerce order assistance, as well as appointment setting and coordination of technician visits to ensure smooth service delivery.

I have experience as an auditor reviewing agent calls for call flow, quality and tone, and as a lead re-engagement specialist generating qualified leads through high-volume outbound calling while surpassing daily quotas.

I bring strong skills in active listening, documentation, objection handling, time management and analytical problem-solving, with a proven record of meeting targets and maintaining high customer satisfaction.

Experience

Work history, roles, and key accomplishments

Lead Re-engagement Specialist

The Tradersgroup

Mar 2025 - Dec 2025 (9 months)

Contacted inactive clients to promote free trials, completed 250–350 calls per day, and generated 4–6 qualified leads daily while documenting interactions and coordinating onboarding.

Cold Calling Lead Generation Client Engagement Objection Handling Appointment Setting Documentation Time Management

Customer Support Representative

Maxsip Telecom

Oct 2022 - Sep 2023 (11 months)

Provided empathetic phone and internet technical support, performed basic troubleshooting, and transitioned to auditing agent calls to ensure quality and proper call flow; commended for auditing performance.

Technical Support Customer Service Troubleshooting Empathy Documentation Time Management

Customer Support Specialist

TechMahindra

Jan 2022 - Jul 2022 (6 months)

Supported telco customers with device troubleshooting, phone and internet issues, and assisted with account and service concerns to resolve technical problems.

Technical Support Troubleshooting Customer Service Network Support Communication Ticketing

Customer Service Representative

Teletech

Mar 2019 - Apr 2021 (2 years 1 month)

Provided e-commerce support and appointment scheduling for home renovations and appliance repairs, coordinating technicians and confirming service details for reliable customer experiences.

Customer Service E commerce Support Appointment Setting Scheduling Communication

Customer Service Representative

Teletech

Jun 2014 - Jul 2016 (2 years 1 month)

Assisted customers with online orders and product inquiries, scheduled and coordinated technician appointments for home services, and ensured accurate bookings to improve customer experience.

Customer Service Appointment Setting E commerce Support Order Management Scheduling Communication Coordination

Customer Support Representative

Qualfon

Supported customers on network, device, and internet issues for a Tracfone account, building rapport and resolving billing and connectivity concerns.

Customer Support Billing Support Communication Problem Solving

Real Estate Cold Caller

Lubaphtel Accounting

Conducted outbound calls to generate real estate leads, contacted homeowners about potential sales, and provided information to convert calls into business opportunities.

Cold Calling Lead Generation Client Engagement Sales Support Objection Handling Communication

Customer Support Representative

Continuum

Assisted customers with phone trade-ins, billing, and internet issues for a Verizon account, aiding purchases and service-related questions to improve customer satisfaction.

Customer Service Technical Troubleshooting Communication Sales Support

Education

Degrees, certifications, and relevant coursework

University of Cebu — Lapu-Lapu and Mandaue

Bachelor of Science, Hotel and Restaurant Management

Completed college-level coursework in Restaurant Management and earned a Bachelor of Science in Hotel and Restaurant Management (college level coursework noted).