Rinneth DuloRD
Open to opportunities

Rinneth Dulo

@rinnethdulo

Tech support pro passionate about solving problems and customer satisfaction.

Philippines

What I'm looking for

I am looking for a role where I can leverage my customer service skills and technical expertise to enhance customer satisfaction and contribute to team success.

I am a dedicated Customer Service Representative with a strong background in technical support and telemarketing. My experience includes working with Foundever Inc. (formerly Sitel), where I developed in-depth product knowledge and honed my ability to manage high-stress situations effectively. I thrive in fast-paced environments and am committed to delivering exceptional service that meets customer needs.

Throughout my career, I have consistently demonstrated my ability to build professional relationships and drive business results. My role as a Telemarketer at Manila Marketing Group involved making 1000 daily outbound calls to source and pre-qualify leads, showcasing my persistence and persuasive communication skills. I am passionate about making customers feel heard and valued, ensuring their inquiries are addressed promptly and effectively.

Experience

Work history, roles, and key accomplishments

MG
Current

Telemarketer Front Runner (Cold Caller)

Manila Marketing Group

Jan 2006 - Present (19 years 5 months)

Sourced and pre-qualified leads, identifying new business opportunities by dialing 1000 daily outbound calls to build partnerships and achieve sales quotas. Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.

FS

Customer Service Representative

Foundever Inc. (Formerly Sitel)

Jan 2023 - Jan 2025 (2 years)

Developed strong product knowledge to provide informed recommendations based on individual customer needs. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Degrees, certifications, and relevant coursework

St. Paul University Manila logoSM

St. Paul University Manila

Accountancy, Business and Management, Accountancy, Business and Management

Studied Accountancy, Business, and Management at St. Paul University Manila. Gained foundational knowledge in business principles and practices.

Tech stack

Software and tools used professionally

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Rinneth Dulo - Telemarketer Front Runner (Cold Caller) - Manila Marketing Group | Himalayas