Rinneth Dulo
@rinnethdulo
Tech support pro passionate about solving problems and customer satisfaction.
What I'm looking for
I am a dedicated Customer Service Representative with a strong background in technical support and telemarketing. My experience includes working with Foundever Inc. (formerly Sitel), where I developed in-depth product knowledge and honed my ability to manage high-stress situations effectively. I thrive in fast-paced environments and am committed to delivering exceptional service that meets customer needs.
Throughout my career, I have consistently demonstrated my ability to build professional relationships and drive business results. My role as a Telemarketer at Manila Marketing Group involved making 1000 daily outbound calls to source and pre-qualify leads, showcasing my persistence and persuasive communication skills. I am passionate about making customers feel heard and valued, ensuring their inquiries are addressed promptly and effectively.
Experience
Work history, roles, and key accomplishments
Telemarketer Front Runner (Cold Caller)
Manila Marketing Group
Jan 2006 - Present (19 years 5 months)
Sourced and pre-qualified leads, identifying new business opportunities by dialing 1000 daily outbound calls to build partnerships and achieve sales quotas. Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
Customer Service Representative
Foundever Inc. (Formerly Sitel)
Jan 2023 - Jan 2025 (2 years)
Developed strong product knowledge to provide informed recommendations based on individual customer needs. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Technical Support Representative
Foundever Inc. (Formerly Sitel)
Jan 2022 - Jan 2023 (1 year)
Maintained up-to-date knowledge of product and service changes. Helped customers with their inquiries, troubleshooting hardware or software issues.
Education
Degrees, certifications, and relevant coursework
St. Paul University Manila
Accountancy, Business and Management, Accountancy, Business and Management
Studied Accountancy, Business, and Management at St. Paul University Manila. Gained foundational knowledge in business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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