Ahmed Elmowafi

I am a passionate and detail-oriented customer service professional with over a year of experience in live chat support roles. My commitment to delivering timely and empathetic responses has allowed me to resolve customer issues effectively while maintaining a calm and resourceful approach. I thrive in dynamic, fast-paced environments and am dedicated to representing brand values and exceeding service expectations.

In my recent role as a Customer Support Representative at Glow Beauty Co., I handled an average of 40+ live chat sessions daily, achieving a remarkable 98% customer satisfaction rating. My ability to maintain up-to-date knowledge of over 300 makeup SKUs enabled me to assist customers with product selection and application tips. I have consistently met or exceeded response time and resolution rate KPIs, showcasing my commitment to customer satisfaction.

Prior to this, I worked as a Retail Sales Associate at Ulta Beauty, where I honed my in-person customer service skills and developed strong communication abilities. My experience in both live chat and retail environments has equipped me with the skills necessary to excel in customer-focused roles.