AE
Open to opportunities

Ahmed Elmowafi

@ahmedelmowafi

Passionate customer service professional with live chat support experience.

United States

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a passionate and detail-oriented customer service professional with over a year of experience in live chat support roles. My commitment to delivering timely and empathetic responses has allowed me to resolve customer issues effectively while maintaining a calm and resourceful approach. I thrive in dynamic, fast-paced environments and am dedicated to representing brand values and exceeding service expectations.

In my recent role as a Customer Support Representative at Glow Beauty Co., I handled an average of 40+ live chat sessions daily, achieving a remarkable 98% customer satisfaction rating. My ability to maintain up-to-date knowledge of over 300 makeup SKUs enabled me to assist customers with product selection and application tips. I have consistently met or exceeded response time and resolution rate KPIs, showcasing my commitment to customer satisfaction.

Prior to this, I worked as a Retail Sales Associate at Ulta Beauty, where I honed my in-person customer service skills and developed strong communication abilities. My experience in both live chat and retail environments has equipped me with the skills necessary to excel in customer-focused roles.

Experience

Work history, roles, and key accomplishments

GC

Customer Support Representative (Live Chat)

Glow Beauty Co.

Mar 2023 - Present (2 years 3 months)

Handled an average of 40+ live chat sessions daily, offering product advice and resolving issues related to orders, returns, and promotions. Achieved a 98% customer satisfaction rating through clear, timely, and friendly communication, while maintaining up-to-date knowledge of over 300 makeup SKUs.

UB

Retail Sales Associate

Ulta Beauty

Jun 2021 - Present (4 years)

Provided in-person customer service and support, assisting clients with makeup selection based on skin tone, needs, and trends. Managed customer transactions and restocked inventory using POS and inventory systems, developing strong communication skills and brand knowledge across popular cosmetics lines.

Education

Degrees, certifications, and relevant coursework

CU

Cairo University

Bachelor of Arts, Accounting

Studied accounting principles and practices as part of a Bachelor of Commerce degree. Gained foundational knowledge in financial management and business operations.

Tech stack

Software and tools used professionally

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Ahmed Elmowafi - Customer Support Representative (Live Chat) - Glow Beauty Co. | Himalayas