Open to opportunities

Candice Cameron

@candicecameron

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Customer service specialist delivering empathetic, efficient remote support with CRM expertise.

United States

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What I'm looking for

I seek a remote role focused on empathetic customer support, clear communication, CRM-driven case management, and opportunities to grow in client success or operations.

I am a dedicated and compassionate customer service specialist with over five years supporting clients in fast-paced, high-volume environments. I specialize in live chat, email, and phone support while ensuring accuracy and compliance in CRM systems.

My background includes sustained remote work where I handled 60+ daily interactions, used Salesforce and Five9 extensively, and maintained clear, empathetic communication to resolve issues quickly. I am recognized for fast response times, attention to detail, and strong multitasking across tools like Zoom, Teams, and Slack.

I am currently pursuing a B.S. in Business Administration while bringing practical experience with order tracking, case management, Tableau exposure, and knowledge-base feedback to roles that value customer-centered service and reliable remote collaboration.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Gabby’s Luxury Soaps

Dec 2023 - Sep 2025 (1 year 9 months)

Managed customer inquiries, order updates, and issue resolution across email and e-commerce platforms; maintained accurate communication records and secured sensitive information while improving response times and customer experience.

Live Chat Support Email Support CRM Documentation Empathy Troubleshooting Remote Collaboration

Customer Service Representative

E*TRADE Financial (Morgan Stanley)

May 2018 - Oct 2023 (5 years 5 months)

Provided phone, email, and chat support handling 60+ daily interactions with accurate documentation and compliance; used Salesforce and Five9 to log cases and consistently met SLAs for handle time and customer satisfaction.