Candice Cameron
@candicecameron
Customer service specialist delivering empathetic, efficient remote support with CRM expertise.
What I'm looking for
I am a dedicated and compassionate customer service specialist with over five years supporting clients in fast-paced, high-volume environments. I specialize in live chat, email, and phone support while ensuring accuracy and compliance in CRM systems.
My background includes sustained remote work where I handled 60+ daily interactions, used Salesforce and Five9 extensively, and maintained clear, empathetic communication to resolve issues quickly. I am recognized for fast response times, attention to detail, and strong multitasking across tools like Zoom, Teams, and Slack.
I am currently pursuing a B.S. in Business Administration while bringing practical experience with order tracking, case management, Tableau exposure, and knowledge-base feedback to roles that value customer-centered service and reliable remote collaboration.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Gabby’s Luxury Soaps
Dec 2023 - Sep 2025 (1 year 9 months)
Managed customer inquiries, order updates, and issue resolution across email and e-commerce platforms; maintained accurate communication records and secured sensitive information while improving response times and customer experience.
Customer Service Representative
E*TRADE Financial (Morgan Stanley)
May 2018 - Oct 2023 (5 years 5 months)
Provided phone, email, and chat support handling 60+ daily interactions with accurate documentation and compliance; used Salesforce and Five9 to log cases and consistently met SLAs for handle time and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Palm Beach State College
Bachelor of Science, Business Administration
Currently enrolled in a Bachelor of Science in Business Administration program at Palm Beach State College.
Palm Beach State College
Associate of Arts, General Education
Completed an Associate of Arts in General Education at Palm Beach State College.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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