Samia Dahir

I am an enthusiastic and detail-oriented Chat Support Agent with a strong commitment to providing exceptional customer service. With experience in handling over 70 chat tickets daily, I have maintained a remarkable 98% customer satisfaction score. My ability to resolve technical and billing issues has significantly reduced escalations by 20%, showcasing my problem-solving skills under pressure.

Throughout my career, I have collaborated closely with Quality Assurance and product teams to identify and report recurring customer issues, contributing to continuous improvement in our support processes. My dedication to enhancing the customer experience is reflected in my recognition as 'Agent of the Month' for three consecutive months during my tenure as a Customer Service Associate. I am passionate about leveraging my skills to contribute to a dynamic team and help drive customer satisfaction.