Aerial Spencer

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions via chats, emails, and calls. Mentored new employees on procedures and policies to maximize team performance.

Contacted schools nationwide to provide information about marketing contracts and documented them in the system for promotional items. Developed an email marketing program with automated workflows to engage customers through newsletters and promotions.

Retrieved and evaluated medical charts from multiple facilities, verifying accuracy against original source material. Organized documents logically and uploaded charts into the File Management system for medical coders.

Conducted initial assessments of patient needs and collaborated with healthcare providers to offer comprehensive care. Scheduled appointments for clients with appropriate medical specialists.

Supported claims representatives and examiners in a call center environment, processing general liability, workers' compensation, property, and disability claims. Ensured claim files were properly documented and coding was correct.

Completed lease agreements, collected rental deposits, and assisted with delinquent rent collection. Maintained resident and property files, ensuring timely processing of administrative forms and reports.

Assisted customers with inquiries regarding medical and dental policies, resolving problems with knowledgeable and friendly service. Processed initial payments for new member medical plans and resolved disputed claims.

Provided customer service to credit cardholders, banking, and auto insurance customers, resolving inquiries and complaints. Researched and processed disputes for fraud and non-fraud activity, monitoring accounts for suspicious behavior.

Studied Health Information Technology, focusing on the management and analysis of health data. Gained knowledge in medical coding, electronic health records, and healthcare regulations.