Zhanasia Henderson

Set up web profiles for patients, process prescription requests, and manage patient accounts. Partner with healthcare providers to request and track prescriptions, update electronic health records, and input medical data.

Managed a caseload of dispute and fraud claims, utilizing Mastercard and Visa regulations to research and resolve complex issues. Investigated complex claims by utilizing a large tool base and internal resources to resolve outstanding credits or debits.

Delivered world-class customer service by successfully accommodating complex and unique specifications for print services. De-escalated and resolved issues with a high level of independence.

Assumed a leadership role and supported staff development by coordinating new-hire onboarding and ongoing training. Cultivated relationships and built rapport with customers to create a loyal clientele base.

Scrutinized detailed recipes for dozens of food items while mastering an ever-changing menu to maintain product knowledge. Resolved escalated grievances and problems through active listening.