Erika Taju

Responsible for scanning products and accurately placing them on shelves, including inspecting items for defects and escalating damaged goods. Ensured safe and accurate storage of goods in the warehouse, maintaining organized stock and using scanners for inventory management.

Handled inbound calls, verified customer identities, and resolved various account issues including disputes, fraud, and online password resets. Prioritized work effectively and navigated multiple technologies while maintaining customer engagement.

Assisted members and providers with benefits and claims information, analyzing and processing claims in a timely manner. Decided on claim processing or denial, adhering to company policies and procedures.

Identified suspicious credit card spending patterns to reduce fraud exposure in its earliest stages. Handled inbound and outbound calls, investigated unbilled and posted transactions, and achieved performance goals.

Managed inbound calls for debit cards, ATM debit cards, lost/stolen cards, and transaction assistance. Prevented and detected fraudulent usage of debit cards by performing real-time monitoring using multiple systems.

Attended MacArthur High School from August 1990 to January 1992. Successfully obtained a G.E.D. in August 1994, demonstrating foundational knowledge and commitment to academic achievement.