Hallie Harrington

Processed all calls efficiently and courteously, regardless of account(s) on all clients' telephone lines. Followed all instructions, procedures, protocols, and updates necessary for answering, handling, and dispatching Medicaid.

Processed all calls efficiently and courteously, adhering to client-specific instructions and protocols. Provided professional patient care services by obtaining and verifying necessary demographic and insurance information.

Resolved customer issues swiftly using dynamic research and interpersonal skills, de-escalating problematic concerns while maintaining a calm demeanor. Documented conversations to track requests, problems, and solutions, upholding strict quality control policies.

Provided outstanding service to bankers by attending closely to concerns and developing solutions for customer direct deposits and banking guidelines. Reviewed customer account information to determine current issues and potential solutions.

Assisted customers with their service needs and answered phone calls related to deposit banking issues for Bank of America. Provided support for various customer inquiries.

Completed high school education, gaining foundational knowledge and skills. Developed strong communication and organizational abilities through coursework and extracurricular activities.