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Nay Smith

@naysmith

Accomplished Customer Service Professional and Claims Analyst

United States

What I'm looking for

Seeking a challenging role that leverages my analytical and creative problem-solving skills, with opportunities for growth and development in a dynamic and supportive team environment.

As a driven and analytical professional with experience in healthcare, finance, and banking, I excel in fast-paced environments that require exceptional organizational skills and effective prioritization. With a strong background in customer service and claims analysis, I possess excellent written, verbal, and interpersonal communication skills, making me a valuable asset to any team.

Throughout my career, I have demonstrated my ability to work independently, meeting strict deadlines with minimal supervision, while maintaining a strong focus on building relationships and providing exceptional patient support. My experience in remote work environments has equipped me with the skills to navigate electronic medical records, manage patient accounts, and resolve complex issues with ease.

With a strong foundation in medical claims processing, medical terminology, and healthcare office administration, I am confident in my ability to make a positive impact in any organization. My technical skills, including proficiency in Microsoft Office Suite, CRM software, and EMR/EHR systems, enable me to efficiently manage data and prioritize tasks with precision.

Experience

Work history, roles, and key accomplishments

ST

Retail Sales Associate

Staples

Jan 2021 - Nov 2021 (10 months)

Delivered world-class customer service by successfully accommodating complex and unique specifications for print services. De-escalated and resolved issues with a high level of independence.

BG

Guest Service Specialist

Busch Gardens

Jun 2019 - Oct 2019 (4 months)

Scrutinized detailed recipes for dozens of food items while mastering an ever-changing menu to maintain product knowledge. Resolved escalated grievances and problems through active listening and quality conflict-management skills.

Education

Degrees, certifications, and relevant coursework

Nay hasn't added their education

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Tech stack

Software and tools used professionally

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Nay Smith - Remote PatientCare Assistant - Cigna | Himalayas