Nay Smith
@naysmith
Accomplished Customer Service Professional and Claims Analyst
What I'm looking for
As a driven and analytical professional with experience in healthcare, finance, and banking, I excel in fast-paced environments that require exceptional organizational skills and effective prioritization. With a strong background in customer service and claims analysis, I possess excellent written, verbal, and interpersonal communication skills, making me a valuable asset to any team.
Throughout my career, I have demonstrated my ability to work independently, meeting strict deadlines with minimal supervision, while maintaining a strong focus on building relationships and providing exceptional patient support. My experience in remote work environments has equipped me with the skills to navigate electronic medical records, manage patient accounts, and resolve complex issues with ease.
With a strong foundation in medical claims processing, medical terminology, and healthcare office administration, I am confident in my ability to make a positive impact in any organization. My technical skills, including proficiency in Microsoft Office Suite, CRM software, and EMR/EHR systems, enable me to efficiently manage data and prioritize tasks with precision.
Experience
Work history, roles, and key accomplishments
Remote PatientCare Assistant
Cigna
Jan 2023 - Present (2 years 4 months)
Set up web profiles for patients, process prescription requests, and manage patient accounts. Partner with healthcare providers to request and track prescriptions, update electronic health records, and input medical data.
Remote Claims Analyst & Support Specialist
TTEC
Jan 2022 - Jan 2023 (1 year)
Managed a caseload of dispute and fraud claims, utilizing Mastercard and Visa regulations to research and resolve complex issues. Investigated complex claims and secured sensitive and confidential financial data.
Retail Sales Associate
Staples
Jan 2021 - Nov 2021 (10 months)
Delivered world-class customer service by successfully accommodating complex and unique specifications for print services. De-escalated and resolved issues with a high level of independence.
New Hire Trainer
Krispy Kreme
Jun 2019 - Feb 2020 (8 months)
Assumed a leadership role and supported staff development by coordinating new-hire onboarding and ongoing training. Cultivated relationships and built rapport with customers to create a loyal clientele base.
Guest Service Specialist
Busch Gardens
Jun 2019 - Oct 2019 (4 months)
Scrutinized detailed recipes for dozens of food items while mastering an ever-changing menu to maintain product knowledge. Resolved escalated grievances and problems through active listening and quality conflict-management skills.
Education
Degrees, certifications, and relevant coursework
Nay hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Browse remote talentTech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
Interested in hiring Nay?
You can contact Nay and 90k+ other talented remote workers on Himalayas.
Message NayFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
