Audrey Kolbert

Reviewed medical records for new patient appointments and entered referral information into leading reach software to facilitate patient referrals to specialists. Answered inbound calls from patients and insurance companies regarding patient coverage and updated patient demographics.

Researched and followed up on open accounts with outstanding balances to hospitals for services rendered, utilizing EMR Epic system to validate or dispute charges. Made outbound calls to settle outstanding accounts, processed payments, and provided detailed explanations of hospital bills.

Received inbound calls from providers and third-party scheduling companies to assist with VA patients' case management, following SOPs for technical issues on the Provider Portal or Virtual Medical Appointments. Scheduled, rescheduled, and authorized appointments/procedures, and updated provider credentials.

Utilized Microsoft Excel spreadsheets daily to track and verify department production, auditing inbound calls to ensure quality standards were met. Provided feedback on audits, created/updated SOPs and Job Aids, and assisted with Data Entry Quality.

Monitored team's daily real-time metrics, initiated and monitored Teams Chat for assistance, and provided coaching based on Quality Audits. Generated and executed Weekly Team Meetings and monthly one-on-one quality meetings.

Answered incoming calls from providers and third-party billing, assisting with medical claims details and explaining Explanation of Payment/Bill. Verified benefits, updated patient files, and researched medical claims to validate disputes.

Answered inbound calls regarding benefits, insurance claims, coverage, and disputes, verifying and providing benefits eligibility. Assisted with scheduling appointments and procedures, and managed intake/authorization requests after reviewing medical records.

Grade: 3.9

Currently pursuing a degree in Business Administration, focusing on core business principles and practices. Maintaining a strong academic record with a GPA of 3.9.

Grade: 3.9

Completed a comprehensive program in Medical Assisting, gaining certification in the field. Achieved a GPA of 3.9, demonstrating strong understanding of medical procedures and administrative tasks.

Successfully completed high school education.