Looking for a job

Adnan Jamshed

@adnanjamshed

Message

Senior remote operations manager and customer service manager with 25+ years of international experience.

Pakistan

Message

What I'm looking for

I’m looking for a senior remote operations/customer service role where I can manage inbound support, lead remote teams (10+), run CRM-driven workflows (HubSpot), and deliver GMT business-hours coverage with clear SLAs.

Proven expertise in managing remote teams, coordinating cross-functional operations, and delivering inbound customer service to British standards. Extensive background working directly with UK businesses, English-native teams, and British stakeholders — from London office management (2010–2017) to active UK remote contracting today. Available as a self-employed contractor: no employer National Insurance contributions, no sick pay, no holiday entitlement, no pension obligations. You get senior-level remote operations management at contractor rates — with full UK timezone availability, a UK contact number, and zero employment admin.

Self-employed remote contractor based in Peshawar, Pakistan. Currently active with a UK client. UK mobile: +44 74910 41346. Available for new contracts: full-time (40 hrs/week), part-time (20 hrs/week), or on a project basis. No employer National Insurance, no sick pay, no holiday pay, no pension contribution required. Outside IR35. Invoices in GBP, USD, or EUR. High-speed internet, quiet dedicated home office, available during GMT business hours. No visa or work permit required. Can begin immediately.

Experience

Work history, roles, and key accomplishments

Current

Remote Operations Manager

Current

Aqua Bpo

Jan 2021 - Present (5 years 4 months)

Managed UK-based remote inbound operations, including dispatch coordination and customer communications to British standards. Led a 10+ agent remote team and administered HubSpot CRM for 1,000+ monthly interactions with 99%+ data accuracy.

Remote Operations Management Customer service management Remote Team Leadership SLA Management Escalation Handling Process Optimization

Customer Support Operations Executive

Supra Communications

Jan 2018 - Jan 2021 (3 years)

Delivered high-volume inbound customer support via phone, email, and live chat for international English-speaking clients while meeting SLA targets. Improved response time by 20% through workflow redesign and team training, maintaining CRM records for 500+ accounts with full data integrity.

Customer Support Operations Inbound customer service SLA Management CRM Data Management Live Chat Support Customer Support Process Optimization Response Time Improvement SOP Development

Governance & Office Manager

Groopacc Taxation Ltd

Jan 2014 - Jan 2017 (3 years)

Managed governance and compliance workflows for a UK-registered company, including board coordination and preparation of agendas, minutes, and action registers. Served as the primary liaison to the CEO, board directors, and UK legal advisors, maintaining secure digital records in line with UK regulatory requirements.

Board Support Compliance Management Document Control Report Writing

Office & Operations Manager

Rush Couriers

Jan 2010 - Jan 2014 (4 years)

Ran end-to-end office administration and operations, handling budgeting, executive scheduling, HR coordination, team supervision, and reporting. Supervised 8 staff members and maintained accurate senior executive calendars with zero scheduling errors over a four-year tenure.

Operations Management Budgeting HR Coordination Team Supervision Quality Control Delegation And Performance Monitoring Internal Communications

Administrative Coordinator

Government Of Pakistan

Jan 2005 - Jan 2008 (3 years)

Provided administrative, financial, and coordination support within a Pakistani diplomatic mission in a trilingual environment. Maintained confidential financial records and audit documentation with high accuracy and discretion.

Administrative Coordination Financial administration Document Control Process Coordination Correspondence Management

Broadcast Operations Manager

Qatar Today TV

Jan 1999 - Jan 2002 (3 years)

Managed programme scheduling and cross-team operational documentation for a multilingual broadcast channel. Coordinated operational workflows to support consistent delivery across teams.

Broadcast Operations Scheduling Team Coordination Process Coordination Workflow Management