zain rmz

Managed complete branch operations at a coworking space, supervising 7 staff across operations, administration, HR, and facilities to maintain service quality. Led HR workflows (onboarding, attendance, leave, payroll inputs), procurement and vendor/internet/IT coordination, finance expense tracking, and client onboarding/renewals while improving SOPs and operational efficiency.

Coordinated end-to-end security and protocol operations for a high-profile international investment forum. Liaised with police/security and immigration authorities for VIP movement, managed protocol compliance and route planning, and served as the liaison between government departments and event teams.

Led a remote recruitment and operations team of 10 professionals across Asia, serving as the primary point of contact for European stakeholders. Managed people operations, reporting, and quality assurance while supporting recruitment initiatives and team performance using digital task-tracking workflows.

Developed and executed operational strategies aligned with business objectives while managing procurement, vendor negotiations, and operational KPIs. Led workflow optimization to improve efficiency and performance, ensuring cost control, compliance, and timely project execution.

Managed daily office administration, procurement, and facility coordination while supervising administrative staff. Handled budgeting and expense tracking, developed and enforced administrative SOPs and policies, and coordinated vendors to ensure smooth operational delivery.

Managed executive schedules, communications, and confidential documentation to support senior leadership. Coordinated travel arrangements and meetings and provided administrative and operational assistance for leadership reporting needs.

Handled customer inquiries and service requests, ensuring timely issue resolution and accurate customer record keeping. Maintained service performance targets while managing ongoing service-related requests and documentation.

Completed a Bachelor of Business Administration (BBA) at Virtual University of Pakistan from 2016 to 2020.

Completed a DAE in Mechanical Engineering at Swedish Institute of Technology from 2011 to 2014.