Open to opportunities

Shehraiz Fareed

@shehraizfareed

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Operations & Administration professional delivering efficient office systems and stakeholder outcomes.

Pakistan

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What I'm looking for

I’m looking for a role where I can own operations and documentation systems, manage KPIs and SLAs, and collaborate cross-functionally to improve service quality. I value clear processes, fast execution, and stakeholder communication.

I’m a results-oriented Operations & Administration professional with 5+ years of experience in office coordination, documentation, process management, and stakeholder communication. I bring an MPA and a BSc in Computer Science to connect structured operations with practical, tech-enabled execution.

I’ve managed day-to-day operations across high-volume environments—coordinating multi-country service operations, maintaining SLA compliance, and handling case documentation and escalations. I’m comfortable tracking performance through KPIs like CSAT, AHT, and FCR while producing operational reports.

In roles ranging from customer support to operations management, I’ve strengthened organizational systems—scheduling staff, maintaining records, managing inventory, and coordinating suppliers and vendors. I also support clients by resolving complaints efficiently and following up on pending cases with clear documentation.

From freelance Virtual Assistant work to e-commerce operations, I’ve built reliable workflows in documentation, data entry, online research, and report writing. I thrive in fast-paced teams where accuracy, communication, and process discipline directly improve service delivery.

Experience

Work history, roles, and key accomplishments

Customer Support & Operations Executive

Mindbridge

Jan 2025 - May 2026 (1 year 4 months)

Coordinated multi-country service operations across UAE, Kuwait, Qatar, Bahrain, Saudi Arabia, Egypt, and Oman. Managed case documentation, escalations, and SLA compliance while monitoring CSAT, AHT, and FCR and producing operational reports in Hero Care and 1VU.

Operations Coordination SLA Case Documentation Escalation Management CSAT AHT FCR Hero Care CRM Ticketing Systems

Telecom Customer Support Representative

Sybrid (Pvt) Ltd

Jan 2025 - May 2026 (1 year 4 months)

Handled inbound calls from US-based clients and resolved telecom and energy issues for Spectrum, AT&T, EarthLink, Comcast, and Vivint. Assisted customers in reducing utility bills by switching to optimized energy plans via PowerKiosk and supported account updates and first-call resolution.

Customer Support Inbound Calls Energy Plan Guidance PowerKiosk Account Updates First Call Resolution Upselling

Operations Manager

Madina Mart

Jan 2023 - Jan 2025 (2 years)

Oversaw day-to-day office and store operations, including staff scheduling, task delegation, and workflow management. Managed inventory control and supplier coordination, prepared operational reports, and handled procurement to support timely stock replenishment and policy compliance.

Operations Management Staff Scheduling Workflow Management Inventory Control Supplier Coordination Procurement Coordination Report Preparation Vendor Management Compliance

Customer Relations Executive

One Technologies

Jan 2021 - Jan 2022 (1 year)

Managed inbound and outbound client communications, resolving issues professionally and efficiently. Maintained accurate interaction records, prepared reports, followed up on pending cases, and collaborated with internal teams to ensure smooth service delivery.

Client Communication Customer Relations Record keeping Report Preparation Administrative Support Team Coordination

Virtual Assistant

Freelance (Fiverr)

Jan 2019 - Jan 2021 (2 years)

Provided remote administrative support including email management, scheduling, and document preparation for international clients. Completed data entry, online research, report writing, and client correspondence while supporting cross-time-zone communication and deadlines.

Scheduling document preparation Data Entry Online Research Report Writing Administrative Support Client Communication Time Management Remote Work

E-Commerce Operations Assistant

Daraz

Jan 2018 - Jan 2019 (1 year)

Managed product listings and coordinated order processing while handling customer queries professionally. Maintained accurate inventory records and worked with logistics to support order fulfillment.

E Commerce Operations Product Listing Management Order Processing Customer Support Inventory Logistics Coordination Data Entry