Minhas Justin

Provided remote customer support and virtual assistance to international clients, handling email, chat, and phone inquiries while working independently across time zones.

Ran support services (HR, IT, finance) and improved processes, reporting, and information flow. Planned workload and staffing to meet targets, managed payroll, and coached staff.

Managed day-to-day floor operations, provided immediate customer resolutions, coached agents, and handled client relationships. Built performance reports in MS Office.

Hired and trained merchandisers on customer handling and visited assigned shops to send sales reports to management.

Identified training needs and oversaw courses for new and current staff. Delivered sales and customer-handling training and managed staff, timelines, and budgets.

Handled all incoming customer calls with courtesy and professionalism, met weekly and monthly retention goals, and identified up-sell and cross-sell opportunities.

Kept customer satisfaction high across all service transactions, met retention goals, and sold additional services over the phone.

Communicated daily with UK clients by email and phone, arranged callbacks and follow-ups, registered clients, sourced applicants, and maintained client satisfaction.

Pursued an MPhil in Mass Communication at Lahore Garrison University.

Earned a BSc (Hons) in Mass Communication from Lahore Leads University.

Completed a certificate in New Media and Chinese Studies at Renmin University of China.