Looking for a job

Raza Shafique

@razashafique

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I lead remote customer support operations for US and UK clients.

Pakistan

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What I'm looking for

I'm seeking a remote role where I can apply customer service, operational management, and technical skills to support organizational success. I want to work in a dynamic global environment and use AI-driven tools to work smarter and deliver greater value.

I've led live chat support operations at All Service Financial (TurboDebt) since 2021, coordinating daily workflows across a 150+ member team.

I train and supervise support staff, strengthen quality standards, and improve escalation flows and response protocols to reduce response times and improve client satisfaction.

Before TurboDebt, I managed end-to-end guard dispatching and overseas client communication for UK-based Harris Security Services LTD, handling scheduling, updates, issue resolution, and resource allocation.

I'm focused on remote operations and customer service roles where I can support global clients, keep teams aligned, and apply new AI tools to deliver greater value.

Experience

Work history, roles, and key accomplishments

Current

Assistant Operations Manager

Current

All Service Financial (TurboDebt)

Jan 2021 - Present (5 years 8 months)

Lead daily live chat support operations, coordinating with a team of 150+ members to ensure compliance and efficiency. Train and supervise support staff, and design process improvements to reduce response times and lift client satisfaction.

Live Chat team training Supervision Process Improvement Cross functional Coordination International Client Handling Remote Workflows

Customer Service & Dispatch Coordinator

Harris Security Services LTD

Dec 2019 - Jan 2021 (1 year 1 month)

Managed end-to-end guard dispatching for UK clients, ensuring timely service delivery. Owned overseas client communications and maintained accurate dispatch records.

Dispatch Coordination Client Communication Resource Allocation Record keeping

Customer Service Representative

EMC

Jan 2018 - Dec 2018 (11 months)

Provided customer support via chat, email, and phone. Resolved client inquiries and complaints professionally, and documented solutions to improve team efficiency.

Customer Support problem resolution Documentation Multichannel Communication