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Raza ShafiqueRS
Looking for a job

Raza Shafique

@razashafique

I lead remote customer support operations for US and UK clients.

Pakistan
Message

What I'm looking for

I'm seeking a remote role where I can apply customer service, operational management, and technical skills to support organizational success. I want to work in a dynamic global environment and use AI-driven tools to work smarter and deliver greater value.

I've led live chat support operations at All Service Financial (TurboDebt) since 2021, coordinating daily workflows across a 150+ member team.

I train and supervise support staff, strengthen quality standards, and improve escalation flows and response protocols to reduce response times and improve client satisfaction.

Before TurboDebt, I managed end-to-end guard dispatching and overseas client communication for UK-based Harris Security Services LTD, handling scheduling, updates, issue resolution, and resource allocation.

I'm focused on remote operations and customer service roles where I can support global clients, keep teams aligned, and apply new AI tools to deliver greater value.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

BB

BBA

Bachelor of Business Administration, Business Administration

Completed a Bachelor of Business Administration in 2012.

IN

Intermediate

Intermediate

Completed intermediate education in 2008.

MA

Matriculation

Matriculation

Completed matriculation in 2006.

Tech stack

Software and tools used professionally

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