Aditya Bharatee
@adityabharatee
I am a Deputy Operations Manager with 13+ years improving insurance and financial operations through process optimization and team leadership.
IndiaWhat I'm looking for
I am a Deputy Operations Manager with over 13 years' experience in insurance, mortgage, and financial services operations, focused on transforming processes and building high-performing teams.
At Gallagher COE I lead a team of 30+ supporting US health insurance clients and designed a Lean Six Sigma Yellow Belt project that cut seasonal error rates by over half, improving service reliability.
I expanded the Student Health Waiver operation from 3 to 32 team members and managed cross-location process migrations to the Manila team without service disruption, while mentoring two team members into leadership and keeping attrition at just 7%.
I hold Associate in Insurance (AINS) and Associate in Insurance Services (AIS) credentials and prioritize data-driven decision-making, SLA/TAT governance, risk-aligned delivery, and talent development to produce measurable client results.
Experience
Work history, roles, and key accomplishments
Deputy Operations Manager
Gallagher Center of Excellence
Feb 2020 - Present (5 years 6 months)
Led a team of 30+ delivering operational support to US health insurance clients, designed a Lean Six Sigma Yellow Belt project that cut seasonal error rates by 51% and expanded the Student Health Waiver operation from 3 to 32 team members. Managed cross-location process migration to Manila with zero service disruption and mentored two team members into leadership.
Team Manager
Capita India Ltd
Aug 2017 - Sep 2018 (1 year 1 month)
Oversaw delivery performance across production, quality, and employee engagement, partnered with clients to improve workflow and resolve issues, and implemented skip-level reviews and performance coaching to boost retention and morale.
Team Leader / SME
First American
Oct 2014 - Sep 2016 (1 year 11 months)
Directed mortgage and title insurance operations with focus on on-time delivery and accuracy, managed process migrations and team training, and maintained operational procedures as SME and senior associate. Drove improvements in delivery accuracy and operational documentation.
Associate
Altisource Portfolio Solutions
Jul 2009 - Jul 2011 (2 years)
Handled mortgage insurance validations, exception processing, and premium disbursements to support mortgage operations and ensure payment accuracy. Maintained reconciliation and compliance for lending-related processes.
Education
Degrees, certifications, and relevant coursework
IFBI, Bangalore
Post Graduate Diploma, Banking and Finance
Post Graduate Diploma in Banking and Finance from IFBI, Bangalore, completed in 2011.
UBUniversity of North Bengal
Bachelor of Commerce, Commerce
Bachelor of Commerce from University of North Bengal, completed in 2008.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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