Shreya Gawde
@shreyagawde
I am an experienced operations leader specializing in client servicing and process excellence
IndiaWhat I'm looking for
I am an operations leader with over 15 years' experience in operations management, client servicing and process excellence, delivering measurable improvements and managing multi-functional teams across LATAM and Europe.
At Gallagher Service Center I led client servicing and service delivery, managed KPIs, conducted root cause analyses, and implemented process improvement initiatives that raised client satisfaction and operational efficiency. I have hands-on experience in capacity planning, compliance, quality audits and succession planning.
I coach and mentor teams, facilitate cross-functional collaboration and drive strategic initiatives to meet SLAs and business targets. I seek opportunities to lead operations, optimize processes, and develop talent within a client-centric, growth-oriented organization.
Experience
Work history, roles, and key accomplishments
Team Leader (Client Servicing - LATAM)
Gallagher Service Center LLP
Apr 2021 - Present (4 years 6 months)
Led client-servicing operations for LATAM, managing a multi-functional team to improve service delivery, compliance, and KPI attainment. Implemented process improvements, quality audits, succession planning and maintained stakeholder relationships, including a UK secondment.
Client Servicing
Gallagher Service Center LLP
Dec 2010 - Mar 2021 (10 years 3 months)
Handled multi-line and excess-of-loss claims processing and client servicing, ensuring compliance and quality for high-profile clients. Mentored new team members, managed urgent collections and financial reporting, and implemented process changes to improve accuracy and turnaround.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Mumbai
Bachelor of Commerce, Accounting and Finance
Bachelor of Commerce focusing on Accounting and Finance at the University of Mumbai.
K.C. College of Management Studies
Post Graduate Diploma in Financial Management, Financial Management
Post Graduate Diploma in Financial Management at K.C. College of Management Studies.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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