Piyush User

I’m a data-driven, execution-focused Operations professional with 4+ years of experience managing high-volume operational workflows, performance execution, and team standards in fast-paced environments. I lead with dashboard-driven monitoring, KPI/SLA governance, and operational reviews to improve customer-impacting outcomes.

In my roles, I’ve owned operational monitoring and reporting, run Root Cause Analysis (RCA) on workflow inefficiencies, and translated findings into targeted process improvements—improving accuracy by 16% and reducing errors by 23%. I’m also strong in SOP governance, process standardization, escalation management, training/mentoring, and cross-functional stakeholder coordination to maintain continuity and operational excellence.