Subha M V

Managed order management and inside sales teams, overseeing end-to-end order fulfilment and revenue pipeline execution. Led cross-functional operations teams across multiple regions, ensuring SLA adherence and service quality.

Oversaw high-volume order management workflows and inside sales operations within a 90+ member cross-functional unit. Led a 90+ member operations and customer support team, achieving high productivity and compliance.

Directed end-to-end operational workflows, focusing on service delivery precision and team productivity. Designed and deployed customer-centric strategies that boosted customer experience scores and reduced resolution times.

Supervised customer support and grievance redressal units, ensuring swift resolution of escalations and regulatory adherence. Oversaw core system migrations and process transitions without business disruption.

Supervised daily on-site operational activities, upholding high standards for data integrity and process protocol adherence. Partnered with external vendors and internal service groups to streamline service delivery.

Evaluated and authorized critical high-value insurance claims following governance protocols and risk controls. Ensured strict compliance with Anti-Money Laundering (AML) regulations and statutory requirements.

Administered policy claims processing and funds disbursement in accordance with corporate governance policies. Enhanced document management workflows and client communication protocols to improve turnaround times.

Handled back-office operations for U.S.-based insurance disbursement processes with high accuracy and processing speed.

Pursued a Post Graduate Diploma in Business Administration with a specialization in Finance.

Completed a Bachelor of Commerce degree.

Earned a Diploma in Computer Applications.