Adhemar James
@adhemarjames
Detail-oriented sales and customer service professional with technical skills.
What I'm looking for
I am an analytical and organized professional with extensive experience in sales and customer service. My career has been marked by a commitment to delivering high-quality strategic solutions that drive business growth. I thrive in fast-paced environments, as demonstrated during my time at Minted.com, where I guided customers through the purchasing process during the busy holiday season, ensuring their needs were met efficiently through various communication channels.
At Verizon, I honed my conversational and negotiation skills, assisting customers with service issues and placing them on plans that best suited their needs. My role as a Sales Representative at National Pen Company further solidified my expertise in full-cycle sales processes, where I consistently met key performance indicators and provided exceptional customer service. I am also pursuing a Diploma in Mobile App Development and Coding, which enhances my technical skills and complements my customer service experience.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Minted.com
Jan 2024 - Apr 2024 (3 months)
Assisted customers in a fast-paced environment during the busy holiday season by guiding them through the website and helping with product purchases and complications via phone and chat.
Customer Service/Sales Representative
Verizon
Jan 2023 - Jan 2024 (1 year)
Utilized excellent conversational and negotiation skills to assist customers with service issues and placed them on suitable plans via chat.
Sales Representative
National Pen Company
Feb 2020 - Jan 2023 (2 years 11 months)
Managed full-cycle sales processes, conducted warm sales calls, and collaborated with departments to ensure seamless operations while meeting sales targets and providing exceptional customer service.
Education
Degrees, certifications, and relevant coursework
University of Technology Jamaica
Diploma, Mobile App Development and Coding
2023 - 2024
Mobile and Web App developer via Flutter and React Native. Competent analyst and problem solver. Developing a medical app called 'Medical Matters'.
Heart College of Innovation and Technology
Systems Administration
2018 - 2020
Introduction to Cyber Security. Network and System Administration/Management.
Herbert Morrision Technical High School
High School Diploma, Digital Technology
2013 - 2018
Graduated the top of my class. Majored in Digital Technology. Active member in a variety of clubs during my tenor.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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