Adhemar James - Customer Service Agent - Minted.com | Himalayas
Adhemar JamesAJ
Open to opportunities

Adhemar James

@adhemarjames

Detail-oriented sales and customer service professional with technical skills.

Jamaica

What I'm looking for

I am looking for a role that values collaboration and offers growth opportunities.

I am an analytical and organized professional with extensive experience in sales and customer service. My career has been marked by a commitment to delivering high-quality strategic solutions that drive business growth. I thrive in fast-paced environments, as demonstrated during my time at Minted.com, where I guided customers through the purchasing process during the busy holiday season, ensuring their needs were met efficiently through various communication channels.

At Verizon, I honed my conversational and negotiation skills, assisting customers with service issues and placing them on plans that best suited their needs. My role as a Sales Representative at National Pen Company further solidified my expertise in full-cycle sales processes, where I consistently met key performance indicators and provided exceptional customer service. I am also pursuing a Diploma in Mobile App Development and Coding, which enhances my technical skills and complements my customer service experience.

Experience

Work history, roles, and key accomplishments

NC

Sales Representative

National Pen Company

Feb 2020 - Jan 2023 (2 years 11 months)

Managed full-cycle sales processes, conducted warm sales calls, and collaborated with departments to ensure seamless operations while meeting sales targets and providing exceptional customer service.

Education

Degrees, certifications, and relevant coursework

University of Technology Jamaica logoUJ

University of Technology Jamaica

Diploma, Mobile App Development and Coding

2023 - 2024

Mobile and Web App developer via Flutter and React Native. Competent analyst and problem solver. Developing a medical app called 'Medical Matters'.

HT

Heart College of Innovation and Technology

Systems Administration

2018 - 2020

Introduction to Cyber Security. Network and System Administration/Management.

HS

Herbert Morrision Technical High School

High School Diploma, Digital Technology

2013 - 2018

Graduated the top of my class. Majored in Digital Technology. Active member in a variety of clubs during my tenor.

Tech stack

Software and tools used professionally

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