Dammy Babe
@dammybabe
I am a customer experience professional driving retention and sales through relationship management and process improvement.
NigeriaWhat I'm looking for
I am a customer-success and experience analyst with nearly a decade of progressive frontline and sales experience across Nigerian retail banking. I support customers, resolve complex issues, and collaborate with cross-functional teams to streamline service delivery.
I have driven measurable outcomes — 25% customer retention, consistent target overachievement, and a 100M sales milestone — by combining consultative selling, SEO-informed digital visibility, and disciplined follow-up. I'm motivated to join a team where I can continue improving retention, upselling, and operational processes.
Experience
Work history, roles, and key accomplishments
SBCustomer Success Analyst
Sterling Bank
Jan 2023 - Present (2 years 11 months)
Serve as primary customer contact, resolving inquiries and improving experience; drove 25% customer retention and exceeded daily targets by 10% over five months.
FBContact Center Agent
First City Monument Bank
Nov 2021 - Dec 2022 (1 year 1 month)
Managed inbound and outbound customer calls, upsold products and de-escalated complaints; exceeded daily quality and quantity targets by up to 0.6% and was recognized as a top performer.
FBService Advisor
First City Monument Bank
Jan 2019 - Nov 2021 (2 years 10 months)
Advised customers on alternate channels and products, resolved 95% of issues and achieved 100% daily survey satisfaction in 2019.
SBSales Representative
Sterling Bank
Jul 2018 - Dec 2018 (5 months)
Managed new account openings, educated clients on products and benefits, and supported deposits to ensure account profitability.
FBSales Representative
First City Monument Bank
Jun 2015 - Jun 2018 (3 years)
Managed new account openings, led lead generation and database management; generated 100M in three months (2015) and exceeded annual target by 20% in 2016.
Education
Degrees, certifications, and relevant coursework
TETai Solarin University of Education
Bachelor of Science (Education), Management and Economics
Completed Bachelor of Science (Education) in Management and Economics at Tai Solarin University of Education, graduating in 2011.
Ojodu Abiodun Community High School
Senior Secondary School Certificate, Secondary Education
Obtained Senior Secondary School Certificate from Ojodu Abiodun Community High School in 2003.
Rose Valley Nursery and Primary School
Primary School Leaving Certificate, Primary Education
Awarded Primary School Leaving Certificate from Rose Valley Nursery and Primary School in 1997.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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