Juliet User

I am a customer-focused professional with several years of experience across customer support, customer experience, operations, and relationship management, with additional experience in telesales and Quality Assurance. Most recently, I worked as a Customer Support Manager at OurPass Microfinance Bank, where I managed customer support operations, handled escalations, worked closely with cross-functional teams, and helped improve processes and customer experience.

Throughout my career, I have developed strong skills in customer relationship management, problem-solving, team coordination, conflict resolution, process improvement, reporting, and stakeholder management. I enjoy taking ownership of complex customer issues and working across teams such as Operations, Compliance, Logistics, Product, and Leadership to find practical solutions.

I have experience working with tools including Zoho Desk, Zoho SalesIQ, Zoho Social, Zendesk, Google Workspace, Canva, Figma, and various AI-powered productivity and content tools. I am particularly interested in how technology, automation, and AI can improve customer experiences, reduce repetitive work, and help teams operate more efficiently.

I am currently focused on opportunities in Customer Success, Customer Experience, Customer Support Management, Operations, and related remote roles, particularly with international and technology-driven companies. I am comfortable working independently in distributed environments and enjoy collaborating with people across different functions and time zones.

Beyond my core career, I have a strong interest in technology, UI/UX and product design, AI tools, digital content creation, and continuous professional development. I am curious, adaptable, and always looking for opportunities to learn new skills and apply them to real-world problems.

I am particularly interested in companies where I can combine my customer-facing experience, operational mindset, and growing technology skills to help improve customer satisfaction, retention, and overall business outcomes.