Open to opportunities

Shirley Mberede

@shirleymberede

Message

I am a Customer Success Representative focused on building relationships and driving customer satisfaction.

Nigeria

Message

What I'm looking for

I want a customer-focused role where I can use empathy, active listening, and problem-solving to improve client outcomes, grow professionally, and contribute to long-term partnerships.

I am a Customer Success Representative with experience building strong client relationships, troubleshooting issues, and generating sales leads. I manage inbound and outbound calls and engage customers using Zoho SalesIQ and Zoho Desk to deliver timely, effective support.

Previously, I served as an Executive Assistant where I coordinated executive schedules, managed confidential information, prepared agendas, and maintained social media presence to support organizational communication and events.

I hold a Bachelor of Science in Mass Communication and have completed courses in customer service, telephone etiquette, and creative problem solving. I bring empathy, active listening, and analytical problem-solving to roles that prioritize client outcomes and long-term partnerships.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Representative

Current

Lasho Gaming

Oct 2023 - Present (1 year 11 months)

Managed inbound and outbound customer interactions using Zoho SalesIQ and Zoho Desk, resolving issues and escalating complex cases to internal teams. Generated sales leads that converted to new customers and gathered feedback for continuous improvement.

Customer Support Zoho Sales Zoho Desk Live Chat Support Troubleshooting Lead Generation

Executive Assistant

National Institute of Credit Administration

May 2021 - Jul 2023 (2 years 2 months)

Coordinated executive schedules and events, transcribed content, and managed confidential communications to ensure operational efficiency. Managed social media, processed payments and household budgets, and handled high-volume calls and emails to support executive productivity.

Executive Support Calendar Management Event Coordination Transcription Social Media Management Confidentiality

Customer Success Representative

WakaPro Logistics

Jan 2020 - Jan 2021 (1 year)

Maintained customer databases and inventory records, processed orders, and logged call details to resolve complaints and support retention. Assisted high volumes of customers daily via phone and improved satisfaction through timely issue resolution.

Customer Service Order Management Inventory Management CRM Phone Support Data Entry