Adefila Nimat
@adefilanimat
Customer Support Specialist and Virtual Assistant delivering compliant, high-volume service excellence and administrative support.
NigeriaWhat I'm looking for
I’m a detail-oriented Customer Experience and Administrative Professional with over 5 years of progressive experience in the banking sector. I’ve built a strong record in customer support, complaint resolution, teller operations, CRM management, and account management—consistently maintaining compliance while delivering service excellence.
In my current role as a Service Manager, I supervise and approve teller and customer care transactions, oversee daily balancing and reconciliations, and mentor junior staff to improve team performance. I’m now seeking remote opportunities as a Virtual Assistant or Customer Support Specialist, bringing reliable email/calendar coordination, data entry and reporting, and strong communication using tools like Microsoft Teams and Google Workspace.
Experience
Work history, roles, and key accomplishments
Service Manager
Sterling Bank Ltd
Supervise and approve teller and customer care transactions, ensuring accuracy and compliance. Review and authorize customer instructions, oversee daily and weekly account balancing, and mentor junior staff.
Customer Experience Management Personnel
Sterling Bank Ltd
Managed 25–30 customer interactions daily, resolving complaints across account disputes, ATM issues, debit card issuance, and account restrictions. Handled end-to-end account management (including KYC documentation), issued debit cards and chequebooks in line with security procedures, and supported compliance via accurate credit reporting.
Teller
Sterling Bank Ltd
Processed customer transactions accurately and maintained complete documentation while ensuring compliance with financial and security regulations. Performed daily suspense account clearing and routine ledger reconciliations, and supported ATM technical operations and fund management.
Education
Degrees, certifications, and relevant coursework
Kwara State University
Bachelor of Science (B.Sc.)
Completed a Bachelor of Science (B.Sc.) at Kwara State University, Malete, in 2020.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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