evi ageh
@eviageh
Banking operations and customer service specialist with 10+ years in funds transfer, transaction processing, and client support.
NigeriaWhat I'm looking for
I’m a results-driven Banking Operations and Customer Service Specialist with over 10 years of hands-on experience in funds transfer processing, financial transaction management, and client relationship management. I process high-volume payment instructions, bulk salary schedules, and online banking transactions with exceptional accuracy and compliance, maintaining near-zero error rates.
I build strong customer experiences by resolving inquiries, complaints, and transaction disputes efficiently while supporting front-line branch workflows. I’m also meticulous with daily cash transaction management, end-of-day reconciliation, and detailed record keeping to support audit readiness and regulatory review.
Experience
Work history, roles, and key accomplishments
Funds Transfer Officer
Workforce Group
Jan 2014 - Jan 2026 (12 years)
Handled high-volume funds transfers, online payments, and electronic banking transactions with near-zero error rates while maintaining strict regulatory compliance. Processed bulk salary schedules and corporate bulk payments, performed daily cash management and end-of-day reconciliation with no discrepancies, and resolved customer inquiries and transaction disputes to high satisfaction.
Customer Service Officer
Spring Bank Plc
Jan 2008 - Jan 2009 (1 year)
Provided front-desk customer service for account opening, product inquiries, and service requests, ensuring professional client support. Processed ATM card and cheque book requests, managed bulk cash deposits and teller operations, and supported back-office administration including data entry, filing, and records management.
Education
Degrees, certifications, and relevant coursework
Delta State University, Abraka
Bachelor of Science, Business Administration
2009 - 2011
Earned a Bachelor of Science in Business Administration at Delta State University, Abraka from 2009 to 2011.
Delta State Polytechnic, Ozoro
Ordinary National Diploma, Business Administration
2005 - 2007
Completed an Ordinary National Diploma in Business Administration at Delta State Polytechnic, Ozoro from 2005 to 2007.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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