Open to opportunities

Henrietta Ogbu

@henriettaogbu

I resolve customer inquiries across email and chat, building lasting client relationships in banking and remote support.

Nigeria

Message

What I'm looking for

I'm seeking a remote Customer Support role where I can use my email, live-chat, and customer-service experience to improve customer satisfaction, build lasting relationships, and contribute to organizational success.

I've supported customers in retail banking at Access Bank and Diamond Bank, managing accounts, processing transactions, resolving complaints, and recommending solutions based on customers' needs.

In my remote freelance Customer Support Specialist role, I delivered timely email and live-chat support, documented interactions in Zendesk, and managed multiple conversations while meeting response-time and service-quality targets.

With over five years of banking customer-service experience, I bring empathy, clear communication, transaction accuracy, and a customer-focused approach to every interaction.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Freelance

Jan 2023 - May 2026 (3 years 4 months)

Delivered professional customer support through email and live chat, providing timely and accurate assistance to customers. Resolved customer inquiries and issues efficiently while maintaining high customer satisfaction standards.

Zendesk Email Support Live Chat Ticket Management Customer Satisfaction

Sales & Service / Relationship Officer

Access Bank Plc

Mar 2019 - Jun 2019 (3 months)

Managed a portfolio of personal and business banking customers, delivering personalized service and tailored financial solutions. Built and maintained long-term customer relationships through proactive account management and exceptional customer service.

Customer Relationship Management Account Management Financial Advisory Digital Banking KYC AML

Customer Service Officer | Sales & Service Officer

Diamond Bank Plc

Apr 2014 - Mar 2019 (4 years 11 months)

Assisted an average of 55+ customers daily with account inquiries, banking services, and financial transactions while delivering a high standard of customer service. Resolved customer inquiries and complaints promptly, ensuring customer satisfaction and building long-term relationships.

Customer Service Complaint Resolution Account Management Digital Banking Transaction Processing Regulatory Compliance