Open to opportunities

Adenike Adelu

@adenikeadelu

Message

Customer Service professional with a banking background, passionate about delivering excellent customer experiences.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, operations, administrative, or financial-services role where I can deliver accurate transactions, resolve customer issues, improve workflows, and continue growing with digital tools.

I am a banking and customer service professional with experience in client relationship management, customer support, account management, and financial services. I am skilled in understanding customer needs, resolving issues, maintaining strong client relationships, and delivering efficient, professional service.

I am passionate about creating positive customer experiences and continuously improving how customers are supported. I am particularly interested in remote Customer Support, Client Service, Customer Success, and related opportunities where I can leverage my communication, problem-solving, attention to detail, and financial services experience to deliver value and contribute to organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer / Teller

Current

Zenith Bank Plc

Jul 2022 - Present (4 years 1 month)

Processed over 150 daily customer transactions with high accuracy, maintaining a zero-error record. Resolved customer inquiries and complaints promptly, handling foreign exchange and digital payment transactions.

Customer Support Transaction Processing Cash Handling Foreign Exchange PayDirect Google Workspace

Current

Support Staff

Current

Pan African Purpose-Driven Women Initiative

Sep 2019 - Present (6 years 11 months)

Supported planning and coordination of events and outreach programs. Collaborated with teams, maintained accurate meeting records, and delivered motivational sessions to students.

Event Coordination Collaboration Record keeping Public Speaking

Account Officer

Pigihieu Ventures

Nov 2020 - May 2022 (1 year 6 months)

Maintained accurate financial records, processed invoices, and followed up on payments. Prepared budgets and financial reports, identifying and resolving discrepancies.

Financial Record Keeping Invoice Processing Budgeting Financial Reporting

Admin Officer / Secretary

Pan African Purpose-Driven Women Initiative

Jan 2020 - Oct 2020 (9 months)

Managed administrative operations, communication, and documentation. Prepared reports, meeting agendas, and minutes, and organized meetings to support efficient project execution.

Administrative Support Documentation Scheduling Meeting Coordination Microsoft Office