Bianca Udeonu

I am a highly motivated and personable Customer Service Representative with over 5 years of experience in delivering exceptional support within fast-paced telecommunications environments. My proven track record includes handling high volumes of customer inquiries, effectively resolving complaints, and contributing to customer retention efforts. I am adept in utilizing CRM tools, conflict resolution, and fostering cross-functional communication.

In my role as a Customer Service Executive at MTN Nigeria, I resolved over 150 customer queries daily via phone, email, and chat, maintaining a remarkable 95% customer satisfaction rate. I have also trained new team members on customer engagement software and quality standards, showcasing my commitment to team development. My experience at 9mobile and Airtel Nigeria further honed my skills in technical support and service delivery, where I was recognized as a “Top Performer of the Quarter” for exceeding resolution targets.