ISMAILA UMAR

I am a highly achieving and proactive individual with a strong track record in customer service, particularly with MTN Nigeria. My experience as a Customer Representative has equipped me with exceptional telemarketing, cross-selling, and upselling skills. I pride myself on my ability to provide high-quality solutions to customer complaints, ensuring satisfaction and operational efficiency.

Throughout my career, I have developed outstanding communication and analytical skills, which have been instrumental in my ability to troubleshoot technical issues and manage broadband device performance. I am detail-oriented, tenacious, and committed to delivering effective client service, whether working independently or as part of a team.

I am eager to contribute to a leading, fast-paced, and innovative organization that challenges me and fosters my professional and personal growth. My ambition is to continue delivering exceptional customer service while enhancing my skills in a dynamic environment.