SBShamsu Bahago
@shamsubahago
Customer-focused IT graduate driving sales, data accuracy, and process improvements.
NigeriaWhat I'm looking for
I am an IT graduate and customer-facing professional with over four years' experience in sales, customer support, and data management. I consistently deliver high-quality customer experiences, processing 10,000+ interactions with a 98% satisfaction rate and maintaining 99.9% data integrity.
At MTN Nigeria I achieved 115% of monthly sales targets for 18 consecutive months, resolved 95% of complaints on first contact, and trained new hires on CRM and service protocols, reducing onboarding time by 30%.
I excel in Microsoft Office, data entry (50+ WPM), report writing, and process optimization, and I bring team leadership, conflict-resolution, and strong communication skills to roles that require customer focus and operational excellence.
Experience
Work history, roles, and key accomplishments
Achieved 115% of monthly sales targets for 18 consecutive months by upselling plans and devices to 200+ customers weekly; resolved 95% of complaints on first contact and reduced escalations by 40%.
Consistently achieved 115% of monthly sales targets for 18 months and resolved 95% of customer complaints on first contact, improving escalation rates by 40% and maintaining 99.9% customer data integrity.
Education
Degrees, certifications, and relevant coursework
NNNational Open University of Nigeria
Bachelor of Science, Information Technology
Pursuing a Bachelor of Science in Information Technology at the National Open University of Nigeria.
Waziri Umaru Federal Polytechnic Birnin Kebbi
National Diploma
Completed a National Diploma at Waziri Umaru Federal Polytechnic Birnin Kebbi.
Emir Sani Sami Staff Science Secondary School Zuru
Secondary School Certificate
Completed Secondary School Certificate at Emir Sani Sami Staff Science Secondary School Zuru.
Federal Science and Technical College Zuru
Primary School Certificate
Completed Primary School Certificate at Federal Science and Technical College Zuru.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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