Open to opportunities

Abiodun Orimakinde

@abiodunorimakinde

Message

I resolve high-volume banking customer issues across phone, chat, and email.

Nigeria

Message

What I'm looking for

I'm looking to continue delivering efficient, empathetic customer support, resolving issues across multiple channels, meeting service KPIs, and contributing to team operations and process improvements.

At Guaranty Trust Bank, I deliver front-line customer support across phone, chat, and email, meeting service KPIs while using CRM tools to track interactions and drive resolution.

I've supported the Non-Resident Nigerian team by reviewing treated cases to prevent escalations and following up with customers for prompt resolution. As Assistant Team Lead for the WhatsApp team, I help coordinate daily operations, shift scheduling, and service-process improvements.

Previously, I combined sales and customer service at TIM TMOTEK Investment Nigeria Limited, maintaining cash and bank receipt records, conducting market research, reconciling receipts, and exceeding sales targets. I also bring teaching experience built on clear communication, organisation, and inclusive lesson planning.

Experience

Work history, roles, and key accomplishments

Current

Assistant Team Lead WhatsApp Team

Current

Guaranty Trust Bank

Feb 2025 - Present (1 year 7 months)

Assists the Customer Service Team Lead in managing daily operations and team coordination. Contributes to shift scheduling and customer service process improvements.

Team Coordination Operations Management Shift Scheduling Process Improvement CRM Customer Service

Current

Customer Service Representative

Current

Guaranty Trust Bank

Dec 2022 - Present (3 years 9 months)

Delivers front-line support across multiple channels, consistently meeting service KPIs. Utilizes CRM to track customer interactions, follow up on issues, and ensure resolution.

CRM Tools Freshworks Freshdesk Microsoft Dynamics 365 Customer Service Multitasking Time Management Problem Solving Escalation Handling Microsoft Office Data Analysis

Non-Resident Nigerian Team Member

Guaranty Trust Bank

Mar 2024 - Feb 2025 (11 months)

Reviewed treated cases to avoid escalation. Followed up with NRN customers for prompt resolution and escalated urgent cases to team leads.

Case Review Escalation Handling Follow up CRM

Inbound Support Team Member

Guaranty Trust Bank

Dec 2022 - Mar 2024 (1 year 3 months)

Received and responded to customer calls regarding enquiries, requests, and complaints. Provided accurate information and resolved inquiries quickly and professionally.

Inbound Calls Customer Service Problem Solving Compliance Data Protection

Sales and Customer Service Representative

Tim Tmotek Investment Nigeria Limited

Jan 2021 - Jan 2022 (1 year)

Maintained daily records of issued cash and bank receipts. Conducted market research and successfully met sales targets through relationship-building and strategic sales techniques.

Sales Customer Service Market Research Cash Handling Relationship Building

Class Teacher

Igbore High School

Jan 2019 - Jan 2020 (1 year)

Developed and implemented engaging lesson plans, fostering a positive learning environment. Employed innovative teaching methods to cater to diverse learning styles.

Lesson Planning Teaching Organizational Skills Classroom Management