Elizabeth Enoch
@elizabethenoch
Customer service professional delivering accurate, timely support for high-volume banking and retail environments.
NigeriaWhat I'm looking for
I am a customer service professional with two and a half years of experience across banking and retail, focused on accuracy, clear communication, and dependable follow-through.
At GTBank I handled 40–60 daily customer contacts across phone, email and social messaging, logged interactions precisely in CRM and Excel, and wrote escalation emails that led to full resolution.
I also supported customers for a retail brand and worked in school administration, maintaining records, coordinating communications, and using tools like Google Sheets and Microsoft Office to keep workflows organised.
Alongside my customer service background I have completed digital marketing training and built hands-on experience creating content calendars, writing copy, building marketing strategies, and running campaigns using Canva and MailerLite. I work with AI tools including Claude, ChatGPT, Gemini and Grok to research, create and refine marketing content for real client projects.
I am seeking remote customer service, virtual assistant, or digital marketing support roles where I can apply strong written English, attention to detail, and reliable follow-through to support distributed teams.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
GTBank
Oct 2023 - Dec 2025 (2 years 2 months)
Handled 40–60 customer calls and emails daily, logging interactions precisely and writing clear escalation communications to resolve complaints while consistently meeting accuracy and daily targets.
Administrative Support
Reflect Premium Clothing Brand
Sep 2022 - Sep 2023 (1 year)
Managed customer messages across social media, tracked order updates, and maintained order records and documentation using Excel and Google Sheets to ensure timely communication with customers and vendors.
Agricultural Science Teacher
Milestone College
Jan 2022 - Dec 2022 (11 months)
Prepared lesson notes and class tests, communicated with students, parents, and staff daily, and maintained accurate student records while supporting general school administration.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
Bachelor of Technology, Agricultural Economics
Completed a Bachelor of Technology in Agricultural Economics with coursework focused on agricultural production, economics, and resource management.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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