Open to opportunities

Olivia Uganto

@oliviauganto

Message

I resolve customer inquiries, complaints, and account requests accurately in high-volume environments.

Nigeria

Message

What I'm looking for

I'm seeking a fully remote customer service role where I can use my complaint-resolution, customer-retention, CRM, and high-accuracy record-management skills to support customers in a fast-paced environment.

I've supported customers at Guaranty Trust Bank, resolving account inquiries, service requests, complaints, and transaction-record issues with speed and accuracy.

As a Vault Custodian, I maintain error-free vault and transaction records under strict audit and compliance standards, with zero discrepancies. I work closely with operations and customer service teams while handling sensitive financial and customer data confidentially.

Previously, as a Customer Information Service Officer, I managed high-volume frontline interactions, guided new customers through onboarding, and prepared accurate daily service reports. My experience has strengthened my complaint-resolution, customer-retention, written communication, and escalation-handling skills.

I'm comfortable using HubSpot, Zendesk, Slack, Google Workspace, and Microsoft Office to deliver reliable remote customer support.

Experience

Work history, roles, and key accomplishments

Current

Vault Custodian

Current

Guaranty Trust Bank (GTBank)

Jun 2023 - Present (3 years 2 months)

Serves as a trusted point of contact for internal teams and customers, resolving inquiries related to transactions and account records with speed and accuracy. Maintains error-free vault and transaction records under strict audit and compliance standards, ensuring zero discrepancies.

Customer Support Complaint Resolution Data Entry Compliance Time Management

Customer Information Service Officer

Guaranty Trust Bank (GTBank)

Oct 2022 - Jun 2023 (8 months)

Delivered frontline customer support, handling account inquiries, service requests, and complaints for a high volume of customers daily. Resolved customer issues promptly and professionally, improving satisfaction and reducing repeat complaints.

Customer Support Complaint Resolution CRM Ticketing Systems Customer Onboarding Data Entry Written Communication Verbal Communication Escalation Handling Attention To Detail Compliance Time Management

Teacher

Silver Spoon Academy

Oct 2021 - Apr 2022 (6 months)

Delivered structured, engaging lessons that improved student understanding and performance. Built strong communication and interpersonal skills through daily one-on-one and group interactions.

Communication Skills Interpersonal Skills Lesson Planning Classroom Management Record keeping Time Management