Bright Amaho
@brightamaho
Dynamic customer support specialist with a focus on client satisfaction.
NigeriaWhat I'm looking for
I am a dynamic and results-driven customer support specialist with a solid background in sales and customer service. My experience includes inbound and outbound sales, lead generation, and appointment setting, all aimed at building and nurturing client relationships. I am committed to delivering exceptional customer support and satisfaction, leveraging CRM tools to streamline workflows and enhance operational efficiency.
Currently, I work at Guaranty Trust Bank, where I provide exceptional customer service by addressing inquiries and resolving issues through various channels. I have a proven ability to maintain comprehensive knowledge of bank products and services, enabling me to offer tailored recommendations to customers. My strong communication skills and empathy allow me to effectively troubleshoot complex issues, ensuring a positive client experience.
In addition to my customer support role, I have experience in quality assurance, where I assess and evaluate the performance of our IVR system to enhance customer interaction. I collaborate with IT teams to implement improvements based on user feedback, contributing to increased efficiency and customer satisfaction. I am eager to continue growing in my career and to take on new challenges that allow me to leverage my skills in customer support and sales.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Guaranty Trust Bank
Dec 2024 - Present (6 months)
Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction via phone, email, and in-person interactions. Processed transactions, including account opening, fund transfers, loan applications, and card management, while adhering to the bank's policies and regulations.
Customer Support Specialist
Guaranty Trust Bank
Dec 2022 - Dec 2024 (2 years)
Assessed and evaluated the performance of Guaranty Trust Bank's IVR system to ensure its effectiveness in serving customer needs. Monitored call routing, voice prompts, and system responses, identifying areas of improvement for better customer interaction.
Education
Degrees, certifications, and relevant coursework
Imo State University
BSc. Business Management, Business Management
Completed a Bachelor of Science in Business Management, gaining foundational knowledge in business principles and practices. Developed skills in management, finance, and marketing relevant to various industries.
Obafemi Awolowo University
Diploma in Human Resource Management, Human Resource Management
Obtained a Diploma in Human Resource Management, focusing on key HR functions and strategies. Acquired expertise in areas such as talent acquisition, employee relations, and organizational development.
Coursera (Meta)
Certificate, Social Media Marketing
Completed an online course in Introduction to Social Media Marketing through Coursera, offered by Meta. Gained foundational knowledge in social media marketing strategies and tools.
Coursera (Meta)
Certificate, Social Media Management
Completed an online course in Social Media Management through Coursera, offered by Meta. Developed skills in managing social media platforms and content.
Coursera (Meta)
Certificate, Social Media Advertising
Completed an online course in Social Media Advertising through Coursera, offered by Meta. Acquired knowledge in creating and optimizing social media advertising campaigns.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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