Open to opportunities

Esther Onuka

@estheronuka

Message

Tech-savvy customer relations professional with strong problem-solving skills.

Nigeria

Message

What I'm looking for

I am seeking a role that allows me to leverage my customer relations expertise and problem-solving skills in a dynamic environment that values teamwork and innovation.

As a dedicated customer relations professional, I have developed a robust skill set through my experience in the banking sector. My journey began at Multi-feed Nigeria Limited, where I honed my customer service abilities as a Sales Attendant. I learned the importance of understanding customer needs and providing tailored solutions, which laid the foundation for my subsequent roles.

At First Bank of Nigeria, I excelled as a Financial Transaction Officer and later as a Customer Experience Officer. In these positions, I provided Tier 1 IT support, resolved customer issues, and engaged in cross-selling activities. My commitment to maintaining high performance standards and fostering positive customer relationships has consistently driven results. I am passionate about leveraging modern tools and CRM systems to enhance customer experiences and streamline processes.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Officer

Current

First Bank of Nigeria

Jul 2024 - Present (11 months)

Provided Tier 1 IT support to internal users, developed new product offerings, resolved customer issues, and engaged in cross-selling activities. Maintained performance indicators and liaised with various teams to enhance customer experiences.

IT Support CRM Systems Problem Solving Customer Service Cross Selling Performance Monitoring Communication Team Collaboration Software Configuration

Financial Transaction Officer

First Bank of Nigeria

Nov 2022 - Jul 2024 (1 year 8 months)

Provided customer assistance, conducted financial transactions, monitored daily transactions, and maintained cash management. Ensured compliance with transaction mandates and recorded all cash transactions accurately.

Cash Management Compliance Problem Solving Communication Teamwork Transaction recording

School Teacher

Community Primary School Tuburu

Aug 2021 - Jun 2022 (10 months)

Enhanced students' learning through engaging lectures, regular assessments, and customized approaches. Monitored student behavior and maintained accurate documentation to support educational goals.

Teaching Assessments Classroom Management Communication Problem Solving Interpersonal Skills Time Management Curriculum Development

Sales Attendant

Multi-feed Nigeria Limited

Jan 2016 - Sep 2016 (8 months)

Maintained product knowledge, handled customer complaints, and supported customers in the buying process. Updated daily activity records and promoted products effectively.

Customer Service Sales Support Complaint Handling Product Knowledge Communication Teamwork Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

Chukwuemeka Odimegwu Ojukwu University

Bachelor of Science, Banking and Finance

2018 - 2021

Grade: Second class upper

Studied Banking and Finance, focusing on financial systems, banking operations, and investment strategies. Developed strong analytical and problem-solving skills applicable in the financial sector.