Open to opportunities

precious nzube nwaforeyisi

@preciousnzubenwafore

Message

Enthusiastic Technical Support Representative specializing in customer service.

Nigeria

Message

What I'm looking for

I seek a role in a reputable company that fosters growth and allows me to explore my analytics dreams.

I am a dynamic and enthusiastic Technical Support Representative with a strong background in delivering exceptional customer service. My experience spans various roles, including Customer Experience at Guaranty Trust Bank, where I educate customers on banking products and ensure compliance with regulations. I thrive in fast-paced environments and am dedicated to resolving customer issues efficiently.

With a Higher National Diploma in Business Administration and Management, I possess a solid foundation in business principles. My previous roles have honed my skills in inventory management, administration, and sales, allowing me to contribute effectively to team goals. I am eager to leverage my analytical skills and customer-centric approach to help a reputable company achieve its objectives.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience

Current

Guaranty Trust Bank Plc

Sep 2023 - Present (2 years 9 months)

As a Customer Experience representative, I ensure compliance with banking regulations, educate customers on products, manage account requests, and resolve transaction errors. I also market financial services and process customer requests for ATM and cheque books.

Customer Service Compliance Problem Solving Marketing Account Management Communication Financial Services Customer Education

Administration Officer

Riben Integrated Nigeria Limited

Jan 2022 - May 2023 (1 year 4 months)

In my role as Administration Officer, I managed incoming communications, scheduled appointments, reconciled financial records, and coordinated logistics operations. I also handled various administrative tasks as assigned.

Administration Scheduling Logistics Communication Problem Solving Customer Service Team Collaboration Time Management

Inventory Officer

Perdion Resources Limited

Sep 2021 - Jan 2022 (4 months)

As an Inventory Officer during my NYSC, I managed inventory records, conducted physical counts, reconciled discrepancies, and ensured proper storage of stock. I also replenished inventory as needed.

Inventory Management Inventory Problem Solving Teamwork Communication

Sales Representative Intern

Mibe and Bros Electronics Company Limited

Aug 2015 - Jan 2017 (1 year 5 months)

During my internship as a Sales Representative, I boosted brand awareness, implemented promotional campaigns, and increased sales through effective customer engagement and product promotion.