Adebayo Oyinkansola
@adebayooyinkansola
I resolve customer issues and deliver accurate banking and administrative support.
NigeriaWhat I'm looking for
At Guaranty Trust Bank (GTBank), I serve as the first point of contact for customers, resolving account and transaction enquiries while maintaining accuracy, compliance, and bank security protocols. I build trust through active listening, proactive communication, and prompt problem resolution in a high-volume environment.
I’ve also handled customer calls and sales enquiries at Box2Me.ng, and taught Literature in English at Sultan Atiku Secondary School. My Mass Communication background and Virtual Assistance training support clear communication, calendar and email management, data entry, file organization, and remote task coordination.
Experience
Work history, roles, and key accomplishments
Served as first point of contact for customers, addressing account and transaction enquiries, resolving issues on the spot, and ensuring customer satisfaction. Built lasting customer relationships through proactive communication and prompt problem resolution.
Literature in English Teacher
Sultan Atiku Secondary School
May 2021 - Apr 2022 (11 months)
Designed and delivered structured lesson plans aligned with national curriculum standards for Literature in English. Administered formative and summative assessments to track and improve student academic performance.
Customer Care Representative
Box2Me.ng
Aug 2019 - Nov 2020 (1 year 3 months)
Managed high-volume inbound customer calls, consistently delivering exceptional service and resolving complaints efficiently. Generated qualified sales leads through strategic customer interactions and thorough needs assessments.
Education
Degrees, certifications, and relevant coursework
Federal University Oye-Ekiti
Bachelor of Science, Mass Communication
2025 -
Pursuing a Bachelor of Science in Mass Communication.
Moshood Abiola Polytechnic
Higher National Diploma, Mass Communication
Earned a Higher National Diploma in Mass Communication.
Moshood Abiola Polytechnic
Ordinary National Diploma, Mass Communication
Earned an Ordinary National Diploma in Mass Communication.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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