Abigail Nnenna
@abigailnnenna
Executive Assistant and operations specialist protecting executive time through global, data-driven workflows.
What I'm looking for
I’m a high-performing Executive Operations Specialist and Executive Assistant with a proven track record of anchoring the offices of high-ranking leaders across the US and Europe. I bridge executive vision and operational reality by proactively protecting executive time, optimizing daily workflows, and leading in high-stakes environments that require precision, discretion, and a global perspective.
In my roles, I’ve streamlined high-volume scheduling and reporting using Google Workspace, Calendly, Salesforce, and HubSpot, reclaiming critical hours for executive leadership. I also deliver white-glove stakeholder and customer success—triaging urgent issues via Slack, resolving high-volume support tickets with Zendesk/Freshdesk, and improving operational efficiency with standardized workflows (including reducing inquiry resolution time by 25%). I’m especially proud of cutting executive downtime by 15% through orchestrated domestic and international travel logistics, while maintaining accurate project records in Salesforce and Procore.
Experience
Work history, roles, and key accomplishments
Spearheaded the COO’s high-volume calendar and complex meeting logistics, eliminating scheduling conflicts and reducing executive downtime by 15%. Built Salesforce/HubSpot reporting dashboards and streamlined data entry workflows, while coordinating travel, events, executive correspondence, and expense reconciliations.
Managed high-volume customer support tickets and mediated service discrepancies, consistently meeting SLA targets. Standardized administrative SOPs to reduce resolution time by 25% and maintained project records in Salesforce/Procore while producing weekly executive summaries.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Arts, History and International Studies
Earned a Bachelor of Arts in History and International Studies at the University of Nigeria, Nsukka.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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