Open to opportunities

Sarah Ocholi

@sarahocholi

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Executive Virtual Assistant delivering C-suite support, calendar control, and measurable operational results.

Nigeria

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What I'm looking for

I’m looking for a remote role supporting C-suite leaders with high-volume calendars, inbox triage, and operational improvements—where discretion and proactive planning matter, and I can drive measurable results through SOPs, reporting, and workflow optimisation.

I’m an Executive Virtual Assistant with 4+ years of management experience supporting C-suite executives, cross-functional teams, and international clients across fast-paced remote environments. I take ownership of complex calendar & diary management across multiple time zones, streamline communications, and act as a trusted C-suite liaison.

I’m results-driven and focused on operational improvement. I’ve delivered measurable outcomes including a 40% increase in client acquisition, a 60% gain in operational preparation efficiency, and a 30% reduction in response time and service errors through process optimisation and targeted training.

I combine executive administration with operations and project work—SOP design, workflow optimisation, project tracking, recruitment & onboarding, and performance/KPI reporting. I’m known for professionalism, discretion, and proactive planning, and I thrive using tools like Google Workspace, Slack, Notion, Trello, Jira, and CRM platforms such as Hubspot and Salesforce.

Experience

Work history, roles, and key accomplishments

Executive Virtual Assistant

YapTime

Jan 2025 - Jan 2026 (1 year)

Managed executive and tutor calendars across multiple time zones, overseeing 200+ weekly sessions with 100% scheduling accuracy. Drove customer growth and led recruitment, onboarding, performance evaluation, and workflow improvements.

Executive Reporting Travel Logistics Coordination Project Tracking Onboarding Tutor Monitoring and Evaluation Data Management KPI Reporting Digital Learning Materials Organization Google Workspace Microsoft Office 365 Slack Notion Trello Jira Asana Calendly Motion

Virtual Customer Support Representative

Mide Secret Palace

Jan 2022 - Jan 2024 (2 years)

Directed high-volume customer support operations, reducing response times and service errors through WhatsApp Business process optimisation and staff training. Supervised team members and implemented customer feedback systems to improve retention.

Customer Support Operations WhatsApp Business Process Optimization Team Supervision Response Times Service Improvement Retention Performance documentation WhatsApp Canva Dropbox SaneBox Microsoft Copilot Vitally HubSpot Salesforce Totango

Executive Assistant to the CEO

Architrax Consult Nigeria Limited

Jan 2021 - Jan 2022 (1 year)

Provided executive administrative and operational support for the CEO in a hybrid environment. Managed complex executive calendars, coordinated domestic and international travel, and drafted executive correspondence, board-ready reports, and presentations.

Board Reporting Executive Reporting Strategic Research

Customer Support Associate

Divine T. Special Incorporated

Jan 2020 - Jan 2021 (1 year)

Provided remote support across multiple business units, improving response efficiency and customer satisfaction. Managed customer inquiries, order processing, and database maintenance with high accuracy.

Remote Customer Support Order Processing Customer Satisfaction