Open to opportunities

Abigail Benjamin

@abigailbenjamin

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I’m a customer care and sales professional driving resolution, loyalty, revenue growth.

Nigeria

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What I'm looking for

I’m looking for a challenging position where my education, skills, and knowledge are effectively utilized—so I can enjoy strong job satisfaction, keep improving myself, and help achieve both organizational and individual goals.

I bring strong customer care and sales experience, focused on turning issues into solutions and helping customers get the right services quickly. I’m known for clear communication, calm problem-solving, and staying customer-focused under pressure.

As a Customer Care Representative / Team Lead with ISON Experiences (Airtel Ibadan), I oversaw customer financial accounts and processed adjustments, upgrades, and cancellations by customer request. I guided product recommendations based on customer needs, handled complaints, and delivered alternative solutions to ensure resolution.

Most recently, as a Customer Care Executive at ZOE Specialist Mission Hospital, I help patients through hospital activities by addressing complaints, answering calls, and booking consultations with specialist doctors. I consistently work to reduce friction for patients while maintaining a professional, supportive service experience.

Earlier roles strengthened my business and operations foundation: Sales Representative at LaMed Pharmacy, Supervisor at Famoseg Medical Laboratory, and Quality Control work at Vitafoam Nig. Plc. Alongside this, my background includes Microsoft Office proficiency and certifications in Customer Relationship Management and Sales Operations.

Experience

Work history, roles, and key accomplishments

Customer Care Executive

Zoe Specialist Mission Hospital

Nov 2024 - Mar 2026 (1 year 4 months)

Managed patient interactions through hospital activities, including booking consultations with specialist doctors. Answered calls and addressed patient complaints, providing alternative solutions to ensure resolution.

Customer Service Conflict Resolution Customer Relationship Management (CRM)Time Management

Customer Care Rep & Team Lead

ISON Experiences (Airtel)

Jul 2021 - Nov 2024 (3 years 4 months)

Overseeing customer financial accounts and processing account adjustments, including upgrades and cancellations by customer request. Handled customer complaints by providing alternative solutions to ensure timely resolution and led the customer care team.

Customer Relationship Management (CRM)Complaint Resolution Conflict Resolution Account Adjustments Team Leadership Microsoft Office

Sales Representative

LaMed Pharmacy

Jan 2019 - Jan 2021 (2 years)

Sold drugs and other medical apparatus by providing an efficient, responsive customer experience. Built customer relationships to support sales and customer satisfaction.

Pharmaceutical Sales Customer Relationship Management (CRM)Customer Service Negotiation Sales Forecasting Report Writing Product Knowledge Market Development

Medical Lab Supervisor

Famoseg Medical Laboratory

Jan 2018 - Jan 2019 (1 year)

Supervised laboratory staff activities and maintained a positive company image through effective customer interaction. Promoted the company’s products and supported day-to-day customer engagement to drive results.

Team Supervision Staff Management Customer Relationship Management (CRM)Customer Service Conflict Resolution Professional communication Report Writing

Quality Control Officer

Vitafoam Nig. Plc

Jan 2017 - Jan 2018 (1 year)

Performed quality control testing of chemicals used and monitored foam production to support consistent product quality. Ensured ongoing maintenance and improvement of foam production.

Quality Testing Chemical Testing Foam Production Monitoring Documentation Quality Assurance Problem Solving